CARL Development Centered on Customer Priorities and Innovation

CARL Development Centered on Customer Priorities and Innovation

The Library Corporation (TLC) continuously and consistently develops CARLX, CARLConnect Discovery & Mobile, and CARLConnect Staff, making it the most innovative integrated library system in the industry. TLC’s commitment to working alongside customers as development partners fuels development investments TLC continuously makes to the CARL product platform. As a result of this collaboration, CARLX version 9.6.6, CARLConnect Staff version 1.6.2, CARLConnect Discovery version 3.6.1 and CARLX APIs version 1.9.7, are now available.

Beyond technical updates, the CARL team spent some time aligning mobile and desktop versions of CARLConnect Discovery, which was an overall priority of CARL customers shared at TLCU 2019, TLC’s annual user conference. This release addresses additional customer priorities that will extend into CARL’s second release coming later this year. Also included is a new implementation of Accept Hosted integration for eCommerce payments.

CARLConnect Staff 9.6.6 development focused on foundational changes to support TLC’s newest CARL customer coming on board this summer. The CARL team also added functionality that gives consortia libraries more flexibility in determining parameters for holds.

With CARLConnect Staff 1.6.2, TLC is excited to provide libraries with updates and refinements in order to allow staff to better serve their customers when dealing with fines and fees on the patron’s account. The CARL team has also advanced Fill List functionality to further meet ADA compliance requirements, adding changes in support of user-centered design.

In CARLConnect Discovery 3.6.1, via My Account in Mobile, TLC has revealed the ability to place Issue Level holds, see Saved Searches and Saved Lists, as well as patron Loan History, if opted-in to this feature. Libraries already enjoy CARLConnect Discovery’s landing page for marketing and highlighting their collections and now TLC has introduced general alerts and customer announcements to both desktop and mobile. 

“TLC’s mission is to produce software that continues to engage our customers and meet the needs of their library community,” stated Ebony Pacheco, TLC’s Manager of CARL’s Product Management.  “The development completed in this release continues to highlight TLC’s responsiveness to our customers, to the library industry, and to emerging needs that can never be planned for, such as a global pandemic.” 

The Library Corporation’s CARL team is proud to develop software that reflects the emerging needs of some of the busiest public and consortia libraries in the world.

About The Library Corporation:
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Denver, Minnesota, and Singapore.  





Justin Larsen Larsen