Frederick County Public Libraries Choose CARL
The Library Corporation (TLC) is pleased to announce that Frederick County Public Libraries (FCPL) in Frederick County, Maryland, have chosen the CARL product suite as their next generation Library Management Platform.
Located approximately 50 miles northwest of Washington, D.C., and 50 miles west of Baltimore, MD, FCPL joins their local school system, Frederick County Public Schools, as customers of TLC. The school system has been utilizing Library•Solution since 2008. The youngest borrowers in Frederick will be pleased to find a similar user experience when they enter the public library, as both systems utilize the same framework for the young adult discovery layers.
Adult borrowers will be excited to find CARL•Connect Discovery, a “game-changer” according to FCPL staff members. Not only does CARL•Connect Discovery incorporate the power of FRBR, but borrowers will also be offered a more personalized experience through TLC’s recommendation feature for enhanced title suggestions.
Early in the implementation process, TLC has already shown itself incredibly responsive to FCPL’s questions and commitment to creating the best system for their borrowers. Much of this can be attributed to TLC’s staff creating an implementation schedule that is carefully organized to allow FCPL to thoughtfully plan out and become accustomed to new workflows. According to Cindy Phillips, CARL’s Implementation Manager, “TLC creates a custom implementation schedule for each new customer to be sure that both parties are informed of the steps and phases of the project. A strong plan means we stay on track and provide an outstanding migration process. We consistently receive excellent feedback from our customers on our migrations.”
“We are very excited to be joining CARL by TLC,” said Catie Hall, Associate Director of Support Services for FCPL. “We felt their system would best meet our strategic priorities of simplifying access, building bridges, and sparking excitement with our customers.”
“TLC is happy to welcome Frederick County Public Libraries to the TLC family,” stated founder and CEO, Annette Murphy. “It’s exciting to see libraries, in spite of every curveball that 2020 could possibly throw at them, continually strive to offer improved services and experiences to their communities. Libraries are TLC’s community and we are committed to doing the same.”
About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Denver, Minnesota, and Singapore.