The Library Corporation Implements First Library•Solution Version 5.x in the Philippines
Earlier this month, Ateneo de Davao University (ADDU) upgraded their Library•Solution library management software to version 5.6.3 — part of the next-generation 5.x series. ADDU is the first library in the Philippines using Library•Solution Version 5.x as their Library Management System.
Ateneo De Davao University is located in Davao City in the Philippines, the most populous city in Mindanao. The University library serves approximately 6,000 students and 1,000 faculty, admin, and staff on campus, and the library system is also used by students and faculty in the area grade schools, high schools, and senior high schools.
With a wide array of borrowers using their library system, ADDU appreciates that the functionality in Library•Solution accommodates everyone’s needs. Fretzie F. Alfaro-Fajardo, the Director for Libraries and AV Center of ADDU, said the library staff and their patrons are very happy because of the system’s ease of use. Not only does the community benefit from the software’s ease-of-use, but librarians noted a distinct benefit as well with improved access to the platform. “The web-based modules in LS5.x are ideal for our work-from-home set-up due to the pandemic,” shared Dennis Moldes, the Miguel Pro Learning Commons In-Charge.
The Library•Solution upgrade was carefully planned and required a high-level of preparation by the library staff and TLC. Even so, the migration to version 5.x was fast and successful, and Moldes shared that the librarians encountered no major problems post-migration: “The TLC tech support was prompt in addressing our issues and concerns despite the time zone difference.” The latest upgrade also included modifications the library had requested TLC to improve library processes.
ADDU has been a TLC customer since 2013 and was not surprised by TLC’s level of service during the upgrade. Library staff frequently take advantage of the online customer support and community portal, LS•Community, to first check tutorials and documentation readily available to help them immediately resolve some issues before contacting support. And when librarians do need to reach out, “TLC’s technical support is commendable,” said Alfaro-Fajardo. “The library staff get a response within 24 hours after creating tickets for our concerns and issues encountered. We also receive clear and concise instructions on what to do if the issues need to be resolved on our end.”
About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.