TLC Partners with MessageBee for Enhanced Messaging Integration for Library•Solution Customers
The Library Corporation (TLC) is pleased to announce a new partnership with MessageBee by Unique Management Services. With MessageBee, Library•Solution customers can now turn correspondence, such as arrived hold or overdue notices, into personalized messages to send to patrons through recorded or voice-to-text phone notifications. This effort continues a TLC tradition of creating partnerships across the industry, including with vendors such as Patron Point, in order to provide library staff and patrons alike with better text and email notices, customization options, SMTP services, and more.
Ardmore Public Library, located in Oklahoma, joined the TLC family of libraries in 2022 and began using the MessageBee integration earlier this year. They were especially eager to start using notifications, which were unavailable in the library’s previous system. “Importance of the telephone notifications can’t be understated,” said Daniel Gibbs, Director at Ardmore Public Library. “Patrons love that.”
Jennifer Watson, TLC Director of Client Services, shared “We enjoyed working with the team at Unique Management Services to assist Ardmore Public Library in implementing MessageBee. It’s a powerful and customizable patron communication tool (hosted by Unique, so no additional equipment is needed), making it an essential asset for libraries looking to enhance their patron notice and communication strategies.”
Using MessageBee’s phone notification options, libraries can create messages for the eight different notices available in the system, including arrived holds, overdue materials, and automatic renewals. Notifications use a library-specific local number, making it less likely that a patron ignores the message. This number also provides an easier route for patrons to call back to their local library. In addition, voice messages have multiple language options that can be drawn from the “preferred language” field in Library•Solution, meaning messages will be sent in the patron’s preferred language.
MessageBee also offers the ability to communicate with library patrons through email and short message text system (SMS) alerts. Similar to the phone notification process, library staff can combine existing notice reports available from TLC with MessageBee’s array of customization options to turn standard messaging into rich engagement tools.
Current Library•Solution customers can contact support at support@TLCdelivers.com for more information on integrating with MessageBee, and TLC’s other incredible third-party partners. MessageBee integration with CARL•Solution will be available in the coming months.
About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.