Author:Justin Larsen

Bryan + College Station Library Migrates to TLC for Efficiency and Security

The Library Corporation (TLC) is pleased to announce the recent implementation of LibrarySolution for Bryan + College Station Public Library System (BCS). TLC completed the migration services for the three-site library system from their Polaris integrated library system earlier this month.

BCS serves a population of approximately 200,000 residents across the twin cities of Bryan and College Station in the Brazos Valley of Texas — including a collection of over 172,000 titles and more than 210,000 items.

In addition to the integrated library system and support services provided by TLC, BCS has implemented TLC•Cloud Services underpinned by Oracle Cloud Infrastructure, as well as enriched OPAC services via Syndetics Unbound, and TLC’s ITSMARC subscription service for bibliographic and authority records.

Two main factors that played into the decision included cost effectiveness and increased efficiencies. The library website shared: “This change will result in cost savings, increase workflow efficiencies, and allow us to move to a cloud-based platform.” LibrarySolution’s seamless ebook integration service “will allow us to manage both print and online resources within one system. This greatly simplifies our work to make our online collections available.”

Another important factor apparent in the library’s decision to migrate included an emphasis on cybersecurity. BCS evaluated a number of cybersecurity factors — including overall security posture, data storage in the U.S. with regular and two-way encrypted backups, offsite backups, regular penetration testing, frequency of software updates, server hardening, regular security patching of servers, and personnel training in security. “Of the 6 or 7 vendors that we looked at,” stated Wendell Gragg, the Automation Services Supervisor at BCS, “TLC was superior to the other products.”

“TLC does not treat security as an afterthought,” shared Annette Murphy, CEO of TLC. “We are glad to welcome Bryan + College Station Public Library System into the TLC family, and we look forward to hosting the library for many years to come.”

Bryan + College Station Public Library System’s enriched and cloud hosted catalog can be viewed at bcslibrary.tlcdelivers.com. For more information on LibrarySolution, please visit TLCdelivers.com or speak to a representative at sales@tlcdelivers.com.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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The Library Corporation Launches TLC•GO! Mobile App for Public, K-12, and Academic libraries.

The Library Corporation (TLC) is pleased to announce its new partnership with SOLUS to provide a world-leading mobile library app to customers using their CARL, LibrarySolution, and LibrarySolution for Schools integrated library systems in the public, K-12, and academic library markets.

TLC•Go! will provide an additional option to TLC customers who may already be using the responsive platforms in mobile environments, as well as the mobile app wrapper available with CARL. The new mobile app will provide:

  • A highly configurable Content Management System allowing for logos, colors/fonts, field labels, menu layouts, and ability to schedule content
  • Support of 24 current languages
  • Curbside pickup functionality for libraries that will continue a pick-up service post-COVID
  • A digital library card that can support linked accounts (family members, elder care, etc.)
  • Links to social media feeds and calendar/event programs
  • Ability to search the catalog, place/cancel holds, pay fines (to supported ePayment gateways), switch language, etc.
  • A cost-effective consortium option to allow member libraries to have their own branding, eContent, link to local calendar and social media feeds at a fraction of the price of a full app
  • Optional contactless self-checkout via RFID or barcode for borrowers using their own smartphone
  • Scan ISBN of book at local bookstores, friends, etc. to determine if item is at the local or school library

Neil Wishart, CEO of SOLUS, stated, “TLC has continued to be a leader in its markets for both the CARL community and LibrarySolution products. We look forward to enhancing their product matrix to serve their markets and extend their customer reach to include mobile smartphones and tablets.”

Annette Murphy, TLC founder and CEO, announced, “Partnering with SOLUS will allow TLC to expand our offerings and bring more options to help our valuable customers better serve their communities in this modern and mobile era.”

For more information on TLC•Go!, please reach out to a representative at sales@tlcdelivers.com.

 About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

About Solus UK Ltd.
Solus is the world’s #1 Library App provider for public libraries and growing in academics; now in use in over 7,000 locations on 5 continents and growing rapidly. The Library App supports 12 different ILS platforms using APIs and web services and is available in 24 languages. Based in Glasgow, Scotland, Solus has offices in Australia and the US and provides white labelled solutions to a number of ILS partners, as well as selling direct.

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Belhaven University Includes Library•Solution on its Back-to-School List

The Library Corporation (TLC) welcomes Belhaven University to its family of customers as the university library in Jackson, Mississippi, recently completed its implementation of LibrarySolution. The migration to the new library management system will allow the Belhaven University library staff more operational efficiencies and improved workflows, just in time for the start of the Fall semester.

Belhaven University has campuses in the historic district of Mississippi’s capital city and in DoSoto County toward the northernmost part of the state, serving a student population of approximately 4,400 between the physical campuses and their online degree programs.

With the implementation of LibrarySolution, the library staff have been thrilled to have Active Directory integration, access to reports in a practical and streamlined interface, and the ability to automatically load patron records from their student database. These features will significantly improve processes and workflows for library staff.

Catalogers will also enjoy better Authority Control with LibrarySolution. Borrowers will notice improved search results in the catalog from built-in relevancy ranking plus the database cleanup that took place during migration.

TLC founder and CEO, Annette Murphy, announced: “We are happy to welcome Belhaven University library and we look forward to supporting them in their mission for providing young professionals with the tools to navigate a rapidly changing society and grow into tomorrow’s leaders.”

For more information on LibrarySolution, please visit TLCdelivers.com or speak to a representative at sales@tlcdelivers.com.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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Latest CARL Product Release Highlights Public Library Patrons

The Library Corporation (TLC) has just announced the latest release of the CARL suite of integrated library software, including features targeted at providing inclusive library features and pleasant patron experiences, in addition to enhancing library staff workflows and providing additional customization options to meet their libraries’ community needs. This summer release includes CARLX version 9.6.9, CARLConnect Staff version 1.6.5, CARLConnect Discovery version 3.6.3, and CARL APIs version 1.9.9.

CARL customers who joined the Release Demo this month were enthusiastic. Wennie Fleming, ILS Librarian at Loudoun County Public Library, shared, “Love all of these new changes for CARLX, CARLConnect Staff and CARLConnect Discovery!! TLC nailed it again.” Likewise, Lynn Hoffman, Director of Operations at Somerset County Library System of New Jersey, expressed that “These CARLConnect Staff updates are game-changers!”

A longstanding patron frustration in the library industry has been when an item on their account is unable to be renewed because a hold has been placed on the title, even though patrons can see additional copies available on shelf. The latest CARL release addresses this concern by comparing the number of holds currently placed on a title against the number of copies available on shelf that could fulfill the outstanding holds, and allowing the renewal if the available items to holds ratio meets library-defined parameters. This comparison happens at the point of renewal via staff access, within the patron’s account, and during auto-renewal.

Another patron-focused enhancement allows libraries to customize the number of days before a patron account is blocked when an item on their account is overdue. A nuanced approach to the Fine Free movement taking place in libraries, this setting will continue to incentivize the return of materials without creating a financial impact to patrons.

Along the lines of community inclusion, a new Account field for Full Legal Name — in addition to the current first and last name fields — will allow libraries more flexibility to use a patron’s preferred name without losing the legal name.

Patrons will continue to have control over the privacy of their Loan History, now with the ability to let library staff view that history. Keeping patron privacy at the forefront of this functionality in current and previous versions, patrons who wished to view their previous loans had to opt-in to the service. This latest improvement adds another layer of opt-in security, to expand privileges for library staff to view the history, such as when troubleshooting or curating personalized reading recommendations.

These features join many more in the latest CARL product suite release. Some of these enhancements include improved lightbox check-in alerts in the web-based circulation client, new customization options for receipts, improved series discovery in the online catalog, updates to the underlying Java foundation and security attributes, and more. Current CARL customers can find the full Release Notes on CARLCommunity.

To see these features for yourself, or to answer any questions you may have about the CARL product suite, please reach out to us at sales@tlcdelivers.com.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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Leander Public Library & TLC’s Library•Solution: Reunited And It Feels So Good!

The Library Corporation (TLC) continues its busy 2021 schedule with the reimplementation of LibrarySolution for Leander Public Library (LPL) in Leander, Texas. Currently a customer of TLC’s AMH and RFID company Tech Logic, LPL will be rejoining the full TLC family again. This will be Leander’s first use of LibrarySolution since 2011.

Located 30 miles north of Austin, TX, Leander offers its 60,000+ residents a blend of country life and urban metropolitan living. Leander Public Library will also be offering its borrowers a blend of TLC’s award-winning solutions: LibrarySolution and Tech Logic’s CircIT. During implementation, LPL was able to seize on TLC and Tech Logic’s shared Support and Client Services resources to immediately troubleshoot and provide solutions to the library community.

Leander will not only be utilizing LibrarySolution’s core Library Management Software applications but also TLC’s OSA acquisition module and TLC•Cloud Services. Powered by Oracle Cloud Infrastructure, TLC•Cloud Services was recently awarded the 2021 Service of the Year by the Modern Library Awards.

“TLC is happy to welcome Leander Public Library back to the TLC family,” stated founder and CEO, Annette Murphy. “Libraries are continually striving to offer improved services and experiences to their communities. We appreciate Leander recognizing TLC’s commitment to supporting that mission and look forward to partnering with them for many years to come.”

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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Medaille College Returns to the TLC Family

Students are not the only ones returning home this summer, as Medaille College returns to The Library Corporation (TLC) for the first time since 2008. Medaille College recently implemented LibrarySolution (LS), TLC’s 100% web-based Library Management System.

Located in Buffalo and Rochester, NY, Medaille College prides itself on preparing their students for a lifelong commitment to civic sustainability and professional success through a well-rounded education that extends beyond the four walls of the classroom. “Buffalo’s College,” Medaille has over 2,000 students and offers undergraduate and postgraduate programs.

After using III during their TLC “sabbatical,” Medaille College returns to TLC using a completely different LibrarySolution platform than the one they may have remembered: no longer client-based, no longer code-based metadata editing, a new powerful reports module powered by IBM Cognos Analytics, new cloud services powered by OCI, and so much more. Although Medaille College was a previous LS customer, they are experiencing an entirely new, modern system.

Following recommended health guidelines and TLC’s current process, the implementation and training were achieved remotely without any falter in quality. Medaille College staff commented on how smooth the transition process was.

For more information on implementing LibrarySolution, please visit TLCdelivers.com or speak to a representative at sales@tlcdelivers.com.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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The Library Corporation Implements First Library•Solution Version 5.x in the Philippines

Earlier this month, Ateneo de Davao University (ADDU) upgraded their LibrarySolution library management software to version 5.6.3 — part of the next-generation 5.x series. ADDU is the first library in the Philippines using LibrarySolution Version 5.x as their Library Management System.

Ateneo De Davao University is located in Davao City in the Philippines, the most populous city in Mindanao. The University library serves approximately 6,000 students and 1,000 faculty, admin, and staff on campus, and the library system is also used by students and faculty in the area grade schools, high schools, and senior high schools.

With a wide array of borrowers using their library system, ADDU appreciates that the functionality in LibrarySolution accommodates everyone’s needs. Fretzie F. Alfaro-Fajardo, the Director for Libraries and AV Center of ADDU, said the library staff and their patrons are very happy because of the system’s ease of use. Not only does the community benefit from the software’s ease-of-use, but librarians noted a distinct benefit as well with improved access to the platform. “The web-based modules in LS5.x are ideal for our work-from-home set-up due to the pandemic,” shared Dennis Moldes, the Miguel Pro Learning Commons In-Charge.

The LibrarySolution upgrade was carefully planned and required a high-level of preparation by the library staff and TLC. Even so, the migration to version 5.x was fast and successful, and Moldes shared that the librarians encountered no major problems post-migration: “The TLC tech support was prompt in addressing our issues and concerns despite the time zone difference.” The latest upgrade also included modifications the library had requested  TLC to improve library processes.

ADDU has been a TLC customer since 2013 and was not surprised by TLC’s level of service during the upgrade. Library staff frequently take advantage of the online customer support and community portal, LSCommunity, to first check tutorials and documentation readily available to help them immediately resolve some issues before contacting support. And when librarians do need to reach out, “TLC’s technical support is commendable,” said Alfaro-Fajardo. “The library staff get a response within 24 hours after creating tickets for our concerns and issues encountered. We also receive clear and concise instructions on what to do if the issues need to be resolved on our end.”

For more information on LibrarySolution version 5.x, please reach out at sales@TLCdelivers.com or visit TLCdelivers.com/library-solution.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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Frederick County Public Libraries Choose CARL

The Library Corporation (TLC) is pleased to announce that Frederick County Public Libraries (FCPL) in Frederick County, Maryland, have chosen the CARL product suite as their next generation Library Management Platform.

Located approximately 50 miles northwest of Washington, D.C., and 50 miles west of Baltimore, MD, FCPL joins their local school system, Frederick County Public Schools, as customers of TLC. The school system has been utilizing LibrarySolution since 2008. The youngest borrowers in Frederick will be pleased to find a similar user experience when they enter the public library, as both systems utilize the same framework for the young adult discovery layers.

Adult borrowers will be excited to find CARLConnect Discovery, a “game-changer” according to FCPL staff members. Not only does CARLConnect Discovery incorporate the power of FRBR, but borrowers will also be offered a more personalized experience through TLC’s recommendation feature for enhanced title suggestions.

Early in the implementation process, TLC has already shown itself incredibly responsive to FCPL’s questions and commitment to creating the best system for their borrowers. Much of this can be attributed to TLC’s staff creating an implementation schedule that is carefully organized to allow FCPL to thoughtfully plan out and become accustomed to new workflows. According to Cindy Phillips, CARL’s Implementation Manager, “TLC creates a custom implementation schedule for each new customer to be sure that both parties are informed of the steps and phases of the project. A strong plan means we stay on track and provide an outstanding migration process. We consistently receive excellent feedback from our customers on our migrations.”

“We are very excited to be joining CARL by TLC,” said Catie Hall, Associate Director of Support Services for FCPL. “We felt their system would best meet our strategic priorities of simplifying access, building bridges, and sparking excitement with our customers.” 

“TLC is happy to welcome Frederick County Public Libraries to the TLC family,” stated founder and CEO, Annette Murphy. “It’s exciting to see libraries, in spite of every curveball that 2020 could possibly throw at them, continually strive to offer improved services and experiences to their communities. Libraries are TLC’s community and we are committed to doing the same.”

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Denver, Minnesota, and Singapore.

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Westminster Public Library Extends Community
Outreach with NovelBranch from TLC•SmartTECH

The Library Corporation (TLC) is pleased to announce the successful implementation of TLC•SmartTECH’s NovelBranch mini library kiosk in collaboration with the Westminster Public Library (WPL) in Westminster, CO, at two local recreation centers. The library has been delighted to extend community outreach with the NovelBranch units, providing circulating library materials through an easy-to-use, self-service kiosk.

Located just northwest of Denver in Jefferson and Adams counties, WPL has launched the NovelBranch kiosks within the lobbies of the Westminster City Park Fitness Center and the West View Recreation Center. The library worked closely with staff at both TLC•SmartTECH and the rec centers to coordinate and fully install the library machines during the COVID-19 pandemic, and to provide additional library service to the Westminster community beyond the library walls.

The units have been a popular option for Canadian libraries and community centers since 2003, and WPL is one of the first libraries to go live with the NovelBranch in the United States. “It has been excellent working with the staff at Westminster Public Library to bring the NovelBranch kiosks into their community, into Colorado, and into the country,” said Rhia Stark, Digital Engagement Manager at TLC and acting project manager through the WPL NovelBranch installation. “Their community has already started to share in the excitement, and we look forward to seeing their continued outreach success.”

The library has been pleased to be on the forefront of this innovation and has marveled at the simplicity and ease of use of the machine. “I’ve been astounded,” stated Jean Ward, Application Specialist at Westminster Public Library, “you turn it on, and it just works.” 

Veronica Smith, Technology Coordinator at Westminster Public Library, shared the sentiment: “This is so perfect! It’s self-contained and we don’t need someone there every hour the rec center is open.”

The library has branded their NovelBranch units as the Rec & Read to highlight the outreach partnership created through the process, and as an easy to remember tagline for library and rec center patrons. The City of Westminster will be celebrating an official launch of the Rec & Read kiosks in June to coincide with Free Fitness Week at the recreation centers and the start of the library’s annual Summer Reading program.

For more information on the NovelBranch mini library please visit TLCSmartTECH.shop or speak to a TLC•SmartTECH representative at smarttech@tlcdelivers.com.

About The Library Corporation and TLC•SmartTECH
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Denver, Minnesota, and Singapore.

TLC•SmartTECH, a division of The Library Corporation, has cultivated a collection of premium brands that provide libraries and schools with a single source for interactive technology and audio/visual needs. TLC•SmartTECH is the exclusive reseller of the NovelBranch in the United States. Shop the product line at TLCSmartTECH.shop.

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Lodi Public Library joined The Library Corporation’s (TLC) family of customers

Lodi Public Library recently implemented LibrarySolution™ and joined The Library Corporation (TLC) and its family of customers.

Lodi is a city located in San Joaquin County, California, just north of Stockton, California. With a population approaching 70,000 residents, Lodi may be best known for its 100,000 acres of grapes or its titular reference in a Creedence Clearwater Revival song. But to the city’s residents, its new Library Management System will also be a noteworthy advantage.

A library committed to securing for their residents a system that offers stability in addition to expanding access to material, Lodi Public Library saw the potential LibrarySolution™ had to offer their community. Moving from a system that experienced constant downtime issues, Lodi Public Library felt that LibrarySolution™ offered a platform that would provide consistent service to their borrowers. During the decision-making process, many Lodi Public Library staff members noted the benefits LS2 Kids, TLC’s award-winning Kids PAC, would offer their borrowers. According to Yvette Herrera, the Library’s Circulation Manager, “Patrons are love, love, loving the PAC! Love the pictures, love the AR & Lexile integration.”

Lodi Public Library is also the first LibrarySolution™ customer to utilize INN-Reach, a resource sharing tool that allows libraries to lend and borrow resources between other libraries and systems, regardless of library management platform. “TLC is a company that prides itself on its ability to work with multiple companies,” stated TLC’s Director of Marketing Strategy, Jamison Reynolds. “The more technology options a library can offer, the better for the borrowers.”

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Denver, Minnesota, and Singapore.

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