Author:Justin Larsen

Rochester (NY) City School District Pioneers RFID in the School Library Setting

Never shy about taking on a challenge, Rochester (NY) City School District tackled a migration of their Integrated Library System (ILS) and implementation of Radio Frequency Identification (RFID) in the same year.

Under the leadership of Dr. Colleen Sadowski (Executive Director Library & Media Services) and Dr. Melissa Frost (Systems Librarian) the district migrated 43 school libraries in 2022-2023 from the Follett Destiny ILS to The Library Corporation’s LibrarySolution for Schools Integrated Library System.

“One of the key factors in our decision to change from Follett Destiny to TLC’s LibrarySolution for Schools was the vast selection of ready-made reports available to us,” said Dr. Sadowski. “If we find we need something different, TLC will build reports specifically for us.”

Also in 2023, Rochester City School District implemented RFID in their school libraries with Tech Logic.

While thousands of public libraries have implemented RFID for efficiencies in circulation workflow, school libraries have been slower to adopt it due to conversion costs. However, Dr. Frost and Dr. Sadowski developed a successful case for moving to RFID based first and foremost on more efficient inventories and fewer repetitive motion injuries.

Finding missing materials using RFID also meant money saved on replacement costs. In addition, some of the district’s high schools will adopt RFID for self-checkout.

“The primary goal for our RFID project was faster, less cumbersome inventories to meet the requirements for annual inventories in school libraries in New York state,” Dr. Sadowski explained.

Their libraries were struggling to complete inventories because manual scanning required days of effort. Staff also suffered repetitive motion injuries from triggers on the barcode scanners and crawling to access books on low shelves. Inventory was a necessary evil, but an unpopular task that was difficult or impossible for all libraries to complete each year.

Through her research, Dr. Frost learned about the benefits of using RFID for inventory and ongoing shelf management.

Earlier in the year, at FETC 2023, Rochester described their motivations for pioneering RFID in the school library setting (see the full FETC 2023 presentation, below).

Rochester City School District selected Tech Logic for their RFID project because of the sister-company relationship between TLC and Tech Logic. Collaboration between the companies ensures system compatibility and combined customer support and problem solving.

“The Tech Logic tagging software was easy to train and use at the shelves or at circulation desks,” said Dr. Frost, “an important consideration for a large multi-site system and librarians with a wide range of technology skills.”

Library staff were responsible for tagging each collection with the addition of extra hours, teachers fulfilling professional development hours, volunteers, substitutes, and students doing service projects. During tagging, the condition of each item was assessed for damage and weeded as necessary.

Whether working in teams of two or as individuals, tagging worked best for the schools in four-hour blocks. Collection size for each district library averaged around 6,000 items and tagging was usually completed in 40 hours depending on other demands.

After RFID tagging was completed, the libraries were ready for streamlined inventory using staffCIRC TRAK, Tech Logic’s multi-function handheld RFID scanner. Tech Logic’s staffCIRC TRAK software supports four types of RFID shelf scanning:

– Gathering barcode numbers for inventory (and, with TLC’s ILS solutions, automatically relaying the barcode data to the inventory module)

– Checking individual item statuses against the ILS in real time and flagging exception statuses

– Locating specific lists of items

– Verifying active RFID tag security

Staff members used staffCIRC TRAK to gather barcode numbers quickly from shelved items, which automatically relayed the barcode data to the LS2 Inventory module in LibrarySolution for Schools.

 

Tech Logic’s staffCIRC TRAK wand communicates wirelessly in real time with the library’s ILS, notifying the user immediately when it detects a shelved item that has an exception status.

 

In the past, gathering barcode numbers for inventory took Rochester’s staff several full workdays because they had to pull and scan each item barcode manually. Now, with RFID and staffCIRC TRAK, inventory scanning is done in a few hours. After a quick scan of the shelves with staffCIRC TRAK, LS2 Inventory updates in real time and produces a “Missing Item” report for the inventoried collection.

This process also serves to help staff identify items that have been missed during tagging. After tagging those missed items, the  items that are truly missing are deleted and considered for replacement by school librarians.

“We have found that we have more accurate inventories, and it is easier to find books on our shelves that may have wandered back in after being deleted or loaned elsewhere,” said Dr. Frost.

Challenges for Rochester on this project came in two areas—barcode symbology used in their previous ILS and inaccurate RFID tag encoding by a book jobber. TLC solved the barcode symbology problem with database customization during migration. Inaccurate RFID tag encoding by a book jobber created problems that delayed inventory in some locations until Tech Logic developed a customized solution.

Dr. Frost recommends spot checking new acquisitions arriving from book jobbers with an antenna to verify the correct RFID tag encoding.

Dr. Frost also offers other suggestions for school libraries following in their path. “Check to make sure that volunteers who tag materials are encoding and adhering the tags correctly in each item. Don’t worry about weeding for condition before the tagging project, because you’ll handle each item as you tag.”

The results of Rochester’s RFID project are completely tagged and weeded collections that satisfy the school district’s requirements. The collections are also ready for ongoing inventories and shelf management with staffCIRC TRAK to locate missing or lost materials. Students and faculty further appreciate using an up-to-date catalog.

“The staffCIRC TRAK wands are very popular,” said Dr. Frost, “and each library would now like to have their own.”

Congratulations to Rochester City School District for spearheading RFID in the school library setting!

Before RFID, inventories took several full workdays and lots of repetitive motion as each item was pulled from the shelf and scanned manually with a barcode scanner (left). Now, with RFID and staffCIRC TRAK, inventories are done in a few hours with the sweep of staffCIRC TRAK wand across the shelved items (right).

 

Tech Logic connects libraries with their communities through dynamic, innovative, and efficient workflow technologies—delivering unparalleled service and outstanding patron experience. Since 1997, we have worked exclusively with libraries to develop solutions that empower library patrons and staff.

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Logan Library Finds Seamless Connections with TLC

Logan Library is now using LibrarySolution as its integrated library system (ILS) and TLC•Go! for its mobile app from The Library Corporation (TLC). TLC completed the migration services from the SirsiDynix ILS for the high-circulating single-site library earlier this year. The library is looking forward to taking advantage of the seamless connection between the ILS and mobile app.

Located in Logan, Utah, the library serves about 55,000 residents with approximately 113,000 titles. It has been operating at a temporary location while waiting for construction to be completed on a new 35,000-square-foot building. Historical circulation has been around 700,000 per year, prior to the pandemic and construction. The staff and community can now look forward to a building, ILS, and mobile app that can handle the amount of potentially enormous traffic the library receives. 

Unhappy with the experience with their previous ILS, library staff began searching for a new system. Karen Clark, Director of Logan Library, explained, “Our main reason for choosing TLC is we wanted a vendor that was more responsive to our questions.” TLC provides industry-leading support services across all products at all stages. 

The library also hoped to improve in other areas, as Clark continued, “We wanted a better OPAC experience for our patrons, we wanted an app for our patrons, and we were ready to make some changes. We needed to find a system that fit our budget better and was a better fit for our patrons and staff.”

Library staff appreciated the attention provided during the migration to LibrarySolution. Clark shared, “I was pleased with how smoothly most of it went and how we were able to solve problems quickly. The team was so responsive to our questions and concerns.” Clark’s comments mirror those of countless customers who value the TLC’s commitment to ensuring library staff are comfortable and experienced in making the transition smooth for their patrons. 

Once the ILS was in place, the library began the process of implementing TLC•Go!, the feature-rich mobile app available via Android and iOS. TLC•Go! allows patrons to manage their library account, place holds, renew items, and access library resources – all at their fingertips. The library appreciated the seamless compatibility between LibrarySolution and TLC•Go! and knows that the new products have already enriched the library experience for the community. Debbie Ogilvie, Librarian at Logan Library, said, “Overall it’s been a very positive move. I love seeing patrons use the app when I’m out in town, not at work.”

“Libraries often seek us out after hearing about our stellar reputation for customer support and seamless connections,” said Annette Murphy, CEO at TLC. “TLC libraries stay with us for many years for our commitment to high-quality service.” Staff and patrons alike appreciate the power and usability of TLC products, which is especially helpful at high-circulating locations. TLC strives to make the process of finding and checking out materials more effective and enjoyable for all.

View the library’s enriched and cloud-hosted catalog at loganutah.tlcdelivers.com. To see the library app in action, search Logan Library in Google Play or the App Store. For more information on how your library can switch to LibrarySolution or how to procure your own mobile library app, please contact TLC at sales@tlcdelivers.com.

The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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Momentum Continues to Build for TLC•Go! Mobile App

TLCGo! addresses and surpasses our goals for introducing a library app,” exclaims Ruth Hayden, Technical Librarian at Smyrna Public Library (Georgia). “I would absolutely recommend TLCGo! for public libraries of any size.” The Library Corporation (TLC) is thrilled to announce that 16 more libraries have adopted TLCGo!, the feature-rich mobile app that offers seamless compatibility with CARLSolution, LibrarySolution, and LibrarySolution for Schools integrated library systems. The app has received rave reviews since its unveiling.

Libraries using TLCGo! repeatedly mention the power of the app to provide connections with patrons and resources, improve search experiences, and boost patron satisfaction. Ruth Hayden, thrilled with the app, went on to share, “We have been able to optimize multiple features to fit the needs of our community. The app has proven to be easy to manage and update. It is visually appealing and fun to use.”

Launched in 2021, TLCGo! allows Android and iOS users the ability to manage their library account, place holds, renew items, and access library resources, all at their fingertips. At a branch, the app provides easy access to a digital library card and tools for contactless service. Borrowers can check out by scanning the item barcode or tapping the smartphone near the RFID tag. Library staff can also enjoy the highly configurable Content Management System allowing for changes in logos, colors, menu layouts, and more.

The newest version of the app, released earlier this year, showcases exciting features including an updated user interface, reading tracker, Chromebook support, and 30 language options. With the addition of Chromebook support in the latest release, TLC anticipates a higher adoption rate across school districts. Additional features will continue to roll out in 2023 and beyond.

Middlesex School (Massachussetts), the first implementation of TLCGo! as a school library mobile app solution, has found that the app helps their students with everyday searches. “Having the library in the palm of your hand makes it so much easier for our students to find what they are looking for,” said Jeff Smith, Director of Warburg Library. “No more jotting down call numbers on post-it notes.” 

Laura Hanson, Technical Services Manager for Waukee Public Library (Iowa), has appreciated the added connections that are now more possible, sharing, “Having an app has really helped us meet our patrons where they are. We have a very tech-savvy community, and the app allows them to connect to us in a more consistent way. We try to be patron-focused in our approach to library service, and the app allows us to do that.”

The emphasis on increased access and connection started with Bedford Public Library System’s (Virginia) experience with TLCGo! “This new app gives our patrons much better access to our catalog through the device they use the most,” said Julie Wyatt, Technology Librarian. “The app connects to our e-book providers, event calendar, research databases, and more — right at their fingertips!”

“We have heard only positives about our TLCGo! mobile solution,” remarked Annette Murphy, CEO at TLC. “That is a true testament to its capabilities and to the positive contributions of our implementation experts. Libraries continue to appreciate the opportunities for enhanced community connection that TLC software provides.”

The following libraries have recently adopted TLCGo!:

LibrarySolution Customers

  • Boonslick Regional Library (Missouri)
  • Campbell County Public Library (Virginia)
  • Craven-Pamlico Regional Library (North Carolina)
  • Logan Library (Utah)
  • Middlebury Community Library (Indiana)
  • Oconee County Library (South Carolina)
  • Pittsylvania County Public Library (Virginia)
  • The Public Library for Union County (Pennsylvania)
  • Rockbridge Regional Library (Virginia)
  • Salem City Library (Utah)
  • Smyrna Public Library (Georgia)

CARLSolution Customers

  • Allen Park Public Library (Michigan)
  • Brevard Public Library (Florida) — coming soon
  • Royal Oak Public Library (Michigan)
  • Taylor Community Library (Michigan)
  • Waterford Township Public Library (Michigan) 

Find these library apps and more from TLC in Google Play or the App Store. For more information on procuring your own mobile library app, please contact TLC at sales@tlcdelivers.com.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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TLC•Go! Mobile App Releases Much-Anticipated New Features

The Library Corporation (TLC) is thrilled to announce the latest version of TLC•Go! is now available to customers. The feature-rich mobile app allows patrons to gain access to Library and Media resources using their CARLSolution, LibrarySolution, and LibrarySolution for Schools integrated library systems in the public, K-12, and academic library markets. The newest version showcases exciting features including an updated user interface, reading tracker, Chromebook support, and additional language options.

Originally launched in September 2021, TLC•Go! provides Android and iOS users access to their favorite library services, including a digital library card that can support linked accounts, the ability to search the catalog, connection to curbside services, and support for 24 languages. Library staff can also enjoy the highly configurable Content Management System (CMS) allowing for changes in logos, colors, menu layouts, and more.

The new release began rollout to customers earlier this year and includes updates and additions that expand upon the original app. Amber Downs, Project Manager at TLC, shared “This newest version of the TLC•Go! app provides tons of additional features and an updated display for users. We’re excited to roll this out to both existing and new customers to help better serve our libraries.” 

Some key features of the new TLC•Go! app

  • Brand new, cleaner, and more engaging user interface – TLC’s familiar book carousels are now bigger and placed front and center in the app.
  • Chromebook support – The app is now available for use with Chromebooks, allowing for increased capabilities for educators and students.
  • Deeper third-party eResources integrations – This includes seamless handoff with vendors such as cloudLibrary, Hoopla, and Libby, similar to current TLC PAC integrations.
  • Additional consortia support – New features include reports by individual member library templates and user selection between consortia libraries. 
  • Reading and Wish Lists – Create and edit unlimited lists in the app.
  • Right-2-Left (R2L) language support – Now featuring 30 languages, the app is able to support Arabic, Hebrew, Urdu, and other R2L languages.
  • Reading Tracker – Users can track their reading activity and unlock virtual rewards.
  • Grouped title displays – Receive a FRBRized display of available formats under a single search return.
  • General usability improvements – Updates include accessibility enhancements, improved library site display, improved title displays, item copies by distance display, account summary alerts on the home screen, and more.

For a demo on the latest TLC•Go! features and more information on procuring your own mobile library app, please contact TLC at sales@tlcdelivers.com.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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TLC Partners with MessageBee for Enhanced Messaging Integration for Library•Solution Customers

The Library Corporation (TLC) is pleased to announce a new partnership with MessageBee by Unique Management Services. With MessageBee, LibrarySolution customers can now turn correspondence, such as arrived hold or overdue notices, into personalized messages to send to patrons through recorded or voice-to-text phone notifications. This effort continues a TLC tradition of creating partnerships across the industry, including with vendors such as Patron Point, in order to provide library staff and patrons alike with better text and email notices, customization options, SMTP services, and more. 

Ardmore Public Library, located in Oklahoma, joined the TLC family of libraries in 2022 and began using the MessageBee integration earlier this year. They were especially eager to start using notifications, which were unavailable in the library’s previous system. “Importance of the telephone notifications can’t be understated,” said Daniel Gibbs, Director at Ardmore Public Library. “Patrons love that.”

Jennifer Watson, TLC Director of Client Services, shared “We enjoyed working with the team at Unique Management Services to assist Ardmore Public Library in implementing MessageBee. It’s a powerful and customizable patron communication tool (hosted by Unique, so no additional equipment is needed), making it an essential asset for libraries looking to enhance their patron notice and communication strategies.”

Using MessageBee’s phone notification options, libraries can create messages for the eight different notices available in the system, including arrived holds, overdue materials, and automatic renewals. Notifications use a library-specific local number, making it less likely that a patron ignores the message. This number also provides an easier route for patrons to call back to their local library. In addition, voice messages have multiple language options that can be drawn from the “preferred language” field in LibrarySolution, meaning messages will be sent in the patron’s preferred language. 

MessageBee also offers the ability to communicate with library patrons through email and short message text system (SMS) alerts. Similar to the phone notification process, library staff can combine existing notice reports available from TLC with MessageBee’s array of customization options to turn standard messaging into rich engagement tools. 

Current LibrarySolution customers can contact support at support@TLCdelivers.com for more information on integrating with MessageBee, and TLC’s other incredible third-party partners. MessageBee integration with CARLSolution will be available in the coming months.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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La Porte County Public Library Keeps Innovating with Move to CARL•Solution

The Library Corporation (TLC) is pleased to announce the completed implementation of the CARLSolution integrated library system for La Porte County Public Library (LPCPL) in La Porte, Indiana. TLC completed migration services for the eight-site library earlier in the year to facilitate partnerships with their local schools, implement native self-check software, and provide sleek new searching capabilities.

Fonda Owens, Director of LPCPL, shared their history of seeking an ILS that could help with their collaboration with their public school partners, which was important in their library’s mission. Through their Libraries 360 program, the library is able to share resources with educators and students all year. This includes Libraries 360 cards, which can be used at all LPCPL locations year-round, as well as access to e-Resources available online, anytime from home. They worked their way through several different vendors and found that the collaboration piece needed in their previous ILS was not fully functional, or the price to add that feature would be astronomical.

LPCPL finally found the functionality they had been searching for with TLC and started their journey in 2019 with the LibrarySolution ILS. As their needs and focus on school and community collaboration continued to grow, they began to explore TLC’s other ILS offering, CARLSolution, preferring to stay within the TLC family. Recognizing that CARLSolution customers are innovative, forward-thinking libraries, Owens states proudly, “I keep telling people, we think big around here.”

One aspect of the library’s big plans included adding self-check modules for the school partners they work with throughout the year to handle circulation and manage collections, in addition to the other branches. Owens shares that the school partners have been very excited about Self CheckConnect. The library is equally excited about collecting additional statistics through ad hoc reporting to offer the partners, with Owens asserting, “We have all kinds of hopes and dreams and plans for that data.”

The transition has gone smoothly for staff and community alike. Owens believes staff were less intimidated from the beginning because they were already comfortable with LibrarySolution. They appreciate the tremendous support provided by TLC, from having the training sandbox (Test environment) always available, to on-site training from the implementation team, to monthly customer care calls. Owens noted a big difference with TLC, saying, “It’s really nice to be able to meet with the product owners. That never happens with other companies. It’s different here with TLC.”

Cindy Phillips, Manager of Implementation and Training for CARLSolution, commented, “The La Porte staff were great to work with. They provide excellent library services to their community and are a great new partner with CARLSolution.”

With a similar patron interface, the La Porte community did not notice much change to service, except for two new features that have been quite popular: the new PIN option and the FRBRized group title display. Customers have been “absolutely delighted” with the ability to choose a shorter, quicker option for their PIN. However, the star has really been with FRBR, as Owens exclaims, “The grouped search results aspect to the catalog is pretty magical. I think it’s the way people are accustomed to searching these days.” The multi-award winning FRBR online catalog displays a single entry for a work instead of numerous entries for each format and edition. Doing so gives library users a clear and trustworthy view of the library collection.

Not wanting to focus solely on the public side of the switch, Owens also shared that the catalogers are really happy with how their cataloging and acquisitions tasks are going after the transition. As an ITSMARC contributor, LPCPL works diligently to maintain the quality of their records since they know ITSMARC subscribers in libraries all over the world rely on their accuracy. The high-quality online copy cataloging service from TLC provides access to over 81 million records, including both bibliographic and authority records. ITSMARC recently received a platinum distinction in LibraryWorks’ ninth annual Modern Library Awards (MLAs).

Part of the Northwest Indiana and Michiana regions of the Chicago metropolitan area, LPCPL serves a population of approximately 60,000. It includes over 210,000 titles and an expected 800,000 annual transactions.

View La Porte County Public Library’s catalog at mylibrary.laporte.org. For more information on the CARL product suite, please visit TLCdelivers.com or speak to a representative at sales@tlcdelivers.com.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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Latest CARL•Solution Release Advances Search & Discovery

The Library Corporation (TLC) is delighted to announce the latest release of the CARLSolution integrated library system. Among the variety of new features and customer-driven development made in this recent release is a distinct crowd favorite: enhanced searching infrastructure of the online catalog for more relevant results of titles containing special characters, alphanumerics, and compound punctuation — both in the traditional display and in the Grouped Title (FRBR) display.

An online catalog is often the first point of access into the library for patrons; therefore, its importance is obvious as library borrowers will be able to discover titles of interest and obtain a specific set of results that are most relevant to their needs. CARLConnect Discovery — the native CARLSolution discovery layer — provides a seamless and well-tuned experience for library users.

Search results now cross-reference additional sub-fields in the record to achieve more relevantly tailored results. A searcher interested in the discography of the Australian rock band AC/DC will have no trouble finding the library’s collection when searching with the slash. Similarly, the Stephen King novel about the time traveler who attempts to prevent a historic assassination will be searchable as 11.22.63 or 11/22/63 or even 112263. Keywords such as O’Keefe can be easily found by searching with or without the apostrophe.

CARLSolution customer Celia Morse, Automation Services Consultant with The Library Network, shared positively on the modern catalog for their community: “We made our decision to migrate to CARL because of the public interface and we haven’t regretted it.”

This latest release includes improved navigation in the catalog with the addition of jump-to-page numbers on search results and the ability to increase the number of results per page. Library staff will also appreciate improved navigation in CARLConnect Staff with more keyboard shortcuts and new dashboard displays.

Full item information stored in 949 tags is now discoverable in Z39.50 searches. This will enhance the search and display of library holdings for interlibrary loan use and other third-party vendors and libraries who search CARLSolution customer databases via Z39.50 protocols.

In-house discoverability received a nod in the latest update with the new limiting option for floating collections. Libraries can set items to float to other branches automatically upon return by setting limits on Location codes. Previously, libraries could set float limits against Media codes only.

Other new features in this release pave a path for future development with a continued focus to bring more functionality into the web-based interfaces. Development included new web-based Acquisitions functionality and advanced reporting through the early adopter release of IBM Cognos web-based reporting.

Jessica Seybold, a CARLSolution Product Owner, stated, “Our development is not just taking functionality from CARLX and placing it in CARLConnect. Instead, it’s being completely reevaluated to provide the ideal workflow and functionality that our customers want.”

The latest release of CARLSolution includes CARLX v9.7.1, CARLConnect Staff v1.6.7, CARLConnect Discovery v3.6.5, and CARLSolution APIs v2.0.1.

To see CARLSolution for yourself, please contact us at sales@TLCdelivers.com.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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A Perfect Fit: Winter Park Library, TLC, and Tech Logic Team up for Prestigious Building Project

The Library Corporation (TLC) and Tech Logic congratulate Winter Park Library (WPL) on the completion of their distinguished new building, designed by the renowned architect, Sir David Adjaye. The two vendors served as a single systems integrator for the library’s project, providing the foundational CARLSolution integrated library system and Tech Logic’s suite of automation solutions. The building project has been nominated for the ArchDaily 2022 Building of the Year Awards.

Winter Park Library has been operating from its new building for approximately one month, though the project has undergone several phases since its bond referendum passed in 2016. WPL set out to create a community space and a new service model with the future in mind. They wanted to have flexibility, to be accessible, and to meet patrons at the point of need. TLC’s integrated library system and Tech Logic’s automation hardware were key to that success.

In October 2020, WPL completed their migration from SirsiDynix to TLC as one phase of the new service model. Melissa Schneider, Assistant Director at Winter Park Library, shared what went into their decision: “Our focus was that we had to have a catalog that functioned the way people expect modern technology to function. We wanted that ‘Amazon search experience.’ We didn’t see anything else on the market that came anywhere close to what TLC offered.”

In the new service model, roving staff are equipped with a tablet, fully mobile CARLConnect Staff and the CARLConnect Discovery FRBR-ized catalog from TLC, miniature RFID pads, and everything they need to assist patrons. The Winter Park community appreciates the library’s hands-on and concierge-like service. When the new building opened, it also included eight selfCIRC PRIME self-service kiosks, rfidGATE security gates, and a new totalAMH automated material handler, all provided by Tech Logic.

“The game-changer for us with Tech Logic’s materials handler was the multi-item induction feature,” stated Schneider. “In terms of thinking about how our members use the library, we thought, ‘We’re going to build this incredible state-of-the-art library, and then we’re going to tell our moms with kids that have a stack of books to return that they have to feed them into the machine one at a time?!’ That’s crazy.”

TLC and Tech Logic streamlined technology, processes, and workflows for Winter Park Library. “Historically, we had many vendors, and getting each one to talk to the other, getting the systems to think as one, was just not possible,” shared Schneider. “Having these combined companies that work so well together, that don’t have conflicting technology, was really appealing to us.”

With a population of over 30,000 residents, Winter Park is located just north of Orlando, Florida. The single-site library system — about a mile from its previous location — was founded in 1885 and is home to over 121,000 items with an average annual circulation of almost 400,000.

Since opening their new location, Winter Park Library has welcomed a record number of new members and visitors. In an average month in their previous location, the library would have enrolled 185 new members and seen 300 to 500 people per day. In contrast, in just two weeks’ time in the new facility, WPL enrolled over 900 new members and welcomed between 600 to 800 people per day.

For more information on partnering with TLC and Tech Logic for your library’s upcoming, large-scale service remodel or building renovation, please reach out at info@TLCdelivers.com.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

About Tech Logic
For 25 years, Tech Logic has been the leading provider of innovative sorting technologies, circulation staff support tools, and patron self-service solutions for public and institutional libraries throughout North America. With hundreds of customers worldwide, Tech Logic promises to deliver the most thoughtful approach to the automation technology issues facing your library today.  Tech Logic is proud to design, manufacture, build and support our solutions from our headquarters in Oakdale, Minnesota.

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TLC Celebrates 2021 Data Migration Accomplishments

For over 45 years, The Library Corporation (TLC) has prided itself on the level of detail orientation and dedication performed by its data team for all new customers, current customer upgrade and migration projects, and in its ongoing vendor-agnostic data services. To celebrate the accomplishments of this team, TLC is pleased to announce the statistics from its 2021 year-in-review.

In 2021…

The Library Corporation welcomed the return of four former TLC customers, migrating back from the following competing vendors: Innovative, Koha & Bywater, and Follett. Additional customers in 2021 also joined TLC from SirsiDynix.

Across all databases from new and returning customers, TLC completed the transfer of 1,191,684 bibliographic records, 1,649,365 item records, and 299,222 borrower records. Of these bibliographic records, 1,137,821 records were automatically converted to RDA-enabled records in the migration process.

“During a data migration, TLC ensures all numbers match,” stated Sherry Banks, Director of Operations at TLC Headquarters. “We account for every single record received and provide a report of all records.

TLC development teams completed 26 new releases between LibrarySolution and CARLX integrated library systems, plus eBiblioFile services. An additional 46 existing customers across 271 sites upgraded to LibrarySolution version 5.x, the latest and most advanced version of LibrarySolution; while all existing CARL customers across 491 sites are now using CARLX version 9.6.8 or higher.

133 additional library organizations adopted enhanced OPAC services via ProQuest Syndetics.

54 library customers in 1,139 locations migrated into TLC’s third-generation hosting model, TLC•Cloud Services provided via Oracle Cloud Infrastructure. As of 2022, TLC now manages 61 customers across four time zones and two continents using TLC•Cloud Services.

Customers of TLC’s eBiblioFile cataloging service received a total of the following ready-to-load records over the year: 247,272 full records, 249,236 minimal records, and 29,254 upgraded records.

“Every single member of the TLC team provides outstanding and unparalleled service to our customers, every day,” beamed Annette Murphy, TLC’s CEO and founder. “The dedication we provide to our customers sets us apart from the competition and keeps our libraries moving forward seamlessly.”

For more information on TLC’s implementation, migration, and data services, please speak to a representative at info@TLCdelivers.com.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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TLC Receives Platinum in 2022 Modern Library Awards from LibraryWorks

The Library Corporation (TLC) is pleased to announce it has received a platinum award in LibraryWorks’ eighth annual Modern Library Awards (MLAs) for its FRBRized online catalog, CARLConnect Discovery Grouped Title Display.

The MLAs were created to recognize top products and services in the library industry in a truly unbiased format. Products and services were submitted in the fall of 2021 by using a simple application and then were posted on a private site with an enhanced description and attendant materials. The submitted products were batched into small groups and sent to the LibraryWorks database of more than 80,000 librarians at public, K-12, academic, and special libraries.

Only customers with experience using CARLConnect Discovery Grouped Title Displays in their libraries were permitted to judge, resulting in a truly unbiased score. Each judge scored CARLConnect Discovery Grouped Title Displays on a numeric basis from 1-10 on a series of questions regarding functionality, value, customer services, etc.

  Customers rated their satisfaction with TLC, on average, as 9.75
  The FRBR catalog received an overall score of 9.15

Grouped Title Display functionality in CARLConnect Discovery displays a single entry for a work instead of numerous entries for each format and edition. Grouping multiple editions and formats of a bibliographic record gives library users a clear and trustworthy view of the library collection. CARL customers have been included in the development of Grouped Title Display from its inception, with active feedback reflected in the product.

One customer judge shared anonymously, “The grouped title display consolidated over 100 records for Pride and Prejudice into a single trusted record with all of the individual bibliographic records organized by format, making it easy for patrons to find the version they are interested in.”

Other customers have expressed similarly positive feedback with TLC and with Grouped Title Display:

“Access is one of our core values — we believe in every individual’s free and confidential access to information, technology, research, classes, history, and resources. This feature provides a seamless searching experience, enabling us to live this value every day as we strive to be a model library in our industry.”
— Melissa Schneider, Assistant Director, Winter Park Library

“With about a million bibliographic records, The Library Network’s shared catalog includes multiple editions and formats for many titles, especially classics. FRBR helps our patrons by grouping records under format labels so they can quickly pinpoint and locate the title and type of material that they are looking for.”
— Celia Morse, Automation Services Consultant, The Library Network

“We would be doing a disservice to our customers by not providing them with a modern and user-friendly discovery catalog. The transition to the TLC’s modern FRBR catalog was seamless for customers and staff, and we have no regrets about our decision!”
— Wennie Fleming, ILS Librarian at Loudoun County Public Library

Jenny Newman, publisher and MLA program manager said, “It’s hardly a surprise that TLC scored so well. They’ve been at the forefront of the industry since their company entered the market in 1974.”

For more information on the CARL product suite, please visit TLCdelivers.com or speak to a representative at sales@TLCdelivers.com.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

About LibraryWorks
LibraryWorks helps administrators to make informed decisions about library technology, automation and software, collection development and management, facilities and furnishings, staffing, purchasing, and other areas that drive effective strategic planning and day-to-day operations. Our family of resources can enable you to identify best practices, monitor trends, evaluate new products and services, apply for grants and funding, post or find a job, and even enjoy some library humor.

 About the Modern Library Awards program
The Modern Library Awards (MLAs) is a review program designed to recognize elite products and services in the market which can help library management personnel enhance the quality-of-experience for the library user and increase the performance of their library systems.

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