Author:Rhia Stark

July 17, 2023 In LibrarySolution, Press Releases

TLC Commits to Eastwick College’s Success with Library•Solution

Eastwick College has successfully completed its first academic school year using Library•Solution from The Library Corporation (TLC) as its new integrated library system (ILS). TLC’s user-friendly interface, staff solutions, and outstanding customer support, coupled with an enthusiastic peer recommendation, swayed the library to choose TLC over other vendors after CyberTools ceased operation last year. TLC completed migration services for the library in Ramsey, New Jersey, earlier in the year.

Eastwick College has over 2,250 active students. It offers five library locations across its campuses and carries more than 14,000 physical materials.

With their previous provider closing down, Eastwick began looking for a new ILS to implement for the school year. They sought a system that would serve students and faculty efficiently while also providing effective tools for library staff. Attractive ways to spotlight their collection and outstanding customer support also made their wish list.

The university put out a call on a listserv asking for recommendations. Among the community suggestions, TLC stood out to the director of library services at Eastwick College & the HoHoKus School, Sisalee M. Hecht, MSLIS, AHIP.

“A nearby college which offers similar programs to ours had recently switched over to TLC and I was so impressed,” Hecht shared. “Our new PAC is beautiful and our students and faculty love how modern the site is. I especially love ‘the carousel’ which highlights additions to our collection. And, the customer support and implementation teams are first rate. They made our switch to TLC seamless and easy!”

“We are truly pleased to provide such attractive and usable solutions to our customers,” shared Annette Murphy, CEO at TLC. “Our customer service is unmatched, from our first engagements, through implementation, and our continued support for years to come. The greatest compliments we receive from our customers are the recommendations for other libraries to join the TLC family.”

View the library’s catalog at eastwick.tlcdelivers.com. For information on how your library can switch to Library•Solution, contact sales@tlcdelivers.com.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

June 22, 2023 In CARL, Data Services, LibrarySolution, Press Releases, schools, Tech Logic

TLC & Tech Logic Share “Libraries Are Essential” Messaging at ALA

The Library Corporation (TLC) and Tech Logic invite attendees of the American Library Association (ALA) summer user conference who believe Libraries are Essential to visit Booth #4516/4616. The companies will be exhibiting June 23-26, 2023, at the conference in Chicago, Illinois, and are encouraging attendees to see how libraries are supported by their essential services. T-shirts with the “Libraries are Essential” phrase will also be given away at the booth while supplies last.

TLC has been providing library solutions to public libraries and school districts for nearly 50 years. A sampling of these solutions will be showcased at the conference for catalogers, system administrators, and library staff who would benefit from unparalleled support.

We ask attendees to keep an eye out for the biggest AMH show machine that Tech Logic has ever brought to a conference. Spanning booths 4516 and 4616, this fully functioning AMH system will be decorated like a caterpillar and will sort books up and over the aisle. Attendees are encouraged to induct items and watch them be sorted to the next booth.

Tech Logic will also have new selfCIRC LOCKERS at the booth, as well as self-checkout systems, security gates, and shelf management.

Booth Schedule

Fri, June 23, 2023 • 5:30p – 7:00p CT — Giveaway at 5:30p
Sat, June 24, 2023 • 9:00a – 5:00p CT — Giveaway at 10:10a
Sun, June 25, 2023 • 9:00a – 5:00p CT — Giveaway at 10:10a
Mon, June 26, 2023 • 9:00a – 2:00p CT

To schedule a time to meet with the teams, please contact sales@tlcdelivers.com. Or stop by Booth #4516/4616.

About The Library Corporation & Tech Logic

Established in 1974 and under the same ownership today, The Library Corporation (TLC) continues to pioneer library technology with award-winning integrated library systems and standalone copy cataloging services. Over 5,500 libraries worldwide use Library•Solution, Library•Solution for Schools, CARL•Solution, ITS•MARC, and eBiblioFile from TLC.

Tech Logic, established in 1997 and part of the TLC family since 2005, provides innovative solutions like automated material handling (totalAMH), streamlined staff tools (staffCIRC), and patron self-service (selfCIRC) to hundreds of libraries across North America and internationally.

Together, TLC and Tech Logic provide a unified experience and unparalleled customer support – from an international, woman-owned small business – for libraries seeking single-vendor systems integration. The company is headquartered in West Virginia, with offices in Colorado, Minnesota, and Singapore.

April 12, 2023 In CARL, LibrarySolution, Press Releases

“Libraries are Essential,” says TLC at Texas Library Association Booth #1601

The Library Corporation (TLC) invites attendees of the Texas Library Association (TLA) annual user conference who believe Libraries are Essential to visit TLC at Booth #1601. TLC will be exhibiting April 19-21, 2023, at the conference in Austin, Texas, and encourages attendees to see how TLC supports library initiatives.

Highlights:

ITS•MARC — Over 81 million high-quality bibliographic and authority records from 20+ databases, available via web or Z39.50
TLC•Go! — A world-leading and customizable library app that also lets borrowers checkout from their own device
Library•Solution — 100% web-based software designed for the greatest library efficiency and improved daily workflows
Library•Solution for Schools — K-12 library management with age-appropriate user experiences for all students
CARL•Solution — Purpose-built software for complex public libraries and consortia

Booth Schedule

Wed, April 19, 2023 • 3:45p – 6:00p CT
Thu, April 20, 2023 • 10:00a – 5:00p CT
Fri, April 21, 2023 • 8:00a – 4:00p CT

To schedule a time to meet with the TLC team, please contact sales@tlcdelivers.com or stop by Booth #1601.

April 6, 2023 In LibrarySolution, Press Releases

Ardmore Public Library (OK) Saves Time with Its New ILS from TLC

Ardmore Public Library is now using the Library•Solution integrated library system from The Library Corporation (TLC). TLC welcomed Ardmore to its family of libraries last fall, completing the migration services for the single-site library from its previous Polaris system. The library was able to use its Choice Partners membership to select TLC’s entirely web-based platform.

As a Choice Partners member, Ardmore Public Library (APL) could choose a new vendor which had been awarded a Choice Partners member contract through best value selection: TLC. This shortened the time needed to evaluate multiple vendors, allowing the library to bring value to its community faster.

Located in Oklahoma, approximately 100 miles due south of Oklahoma City, Ardmore Public Library serves a population of about 25,000 residents. On average, the library circulates 201,000 items per year. TLC will host the library’s database of 75,000 titles with TLC•Cloud Services, underpinned by Oracle Cloud Infrastructure.

With limited staffing numbers and its IT services performed through the city, the library appreciates TLC’s 100% web-based software. “We’re a small team,” said Lynnette Haggerty, Technical Services Librarian at Ardmore Public Library. “Now, we can manage it all without intervention from IT.” Library•Solution can be accessed from any laptop or tablet, eliminating the need for City IT to be on-site for ILS-related inquiries — saving both time and money.

Library•Solution’s web-based services will also open up more outreach opportunities in the Ardmore community, such as on-site story hours around the city and library card sign-up events. Cardholders will also benefit from the notifications offered through Library•Solution, including text message notifications, which were unavailable in the library’s previous system. “Importance of the telephone notifications can’t be understated,” said Daniel Gibbs, Director at Ardmore Public Library. “Patrons love that.”

Other bright spots in the system include the new public catalog and dedicated kids catalog, as well as family card linking. “We love the built-in Accelerated Reader,” said Haggerty. “Before, it was time-consuming to find age-appropriate material for our younger patrons. We had to write it on the inside cover of the books.” Now, patrons and staff can find reading program information from within the online catalogs. TLC’s enhanced PAC and streamlined cataloging services assist in making items easier and faster to discover.

APL is also eager to utilize Library•Solution mobility in the stacks by performing a live inventory. In their previous system, staff at the library had to create a list, print it, and review the list at the shelves; found items would need to be taken back to a service desk to resolve any issues. With Library•Solution, staff at the library can resolve issues directly in the stacks, running a live inventory from a tablet or laptop. “It takes one person one day — or two days with a part-time employee,” said Haggerty.

TLC completed the migration swiftly. “It couldn’t have gone much better,” praised Gibbs. Additional compliments went to each member of the TLC team: the project manager was able to talk through every item with the library and kept the project on a smooth timeline; the implementation specialist was always available and very kind; the software trainer was solid; customer support was responsive. Haggerty said of both general and specific inquiries, “It feels like I can shoot off a question and get a quick, personable response.”

“We are pleased to provide this level of service to Ardmore Public Library and to all of our customers,” welcomed Annette Murphy, CEO of The Library Corporation. “There’s never a bad word from a new library moving to TLC.”

View the library’s enriched and cloud-hosted catalog at ardmore.tlcdelivers.com. For more information on streamlined library services with Library•Solution or streamlined purchasing options with Choice Partners, contact sales@tlcdelivers.com.

February 23, 2023 In LibrarySolution, Press Releases, schools

Middlesex School (MA) Launches TLC•Go! Mobile App

The Library Corporation (TLC) is delighted to announce its first implementation of TLC•Go! as a school library mobile app solution. At the start of the fall semester, students attending Middlesex School, an independent secondary school near Concord, Massachusetts, began accessing their favorite Warburg Library services and other school resources via Android or iOS. TLC•Go!’s seamless integration with the library’s automation system, Library•Solution for Schools, made for a smooth implementation.

Middlesex hosts over 400 students in grades 9-12, with 70% boarding on campus. The campus library, Warburg Library, carries over 43,000 physical materials in addition to its extensive digital collection. Integrating TLC•Go! has allowed students to access titles and eResources — such as links to Sora materials — from anywhere on campus or at home, in a convenient all-in-one library app.

The app has been live for a full semester now at Middlesex. “Having the library in the palm of your hand makes it so much easier for our students to find what they are looking for,” said Jeff Smith, Director of Warburg Library. “No more jotting down call numbers on post-it notes.”

Staff at the school can customize the app from the Content Management System to update resources and announcements throughout the semester. Customizable settings in the app allow students to change the language, layout, brightness, and notifications. Native accessibility features also impact the app display for equitable access for all students.

“By fostering a lifelong love of learning and teaching crucial information literacy skills, libraries are — at their core — the heart of our academic organizations,” declared Annette Murphy, CEO of TLC. “We appreciate the opportunity to support Warburg Library’s mission and offer TLC•Go! and Library•Solution for Schools as portals into their invaluable library services.”

To see the library app in action, search Warburg Library MX School in Google Play or the App Store. For more information on procuring your own mobile library app, please contact TLC at sales@tlcdelivers.com.

February 5, 2023 In LibrarySolution, Press Releases

Vienna Public Library Launches NovelBranch Library Kiosk at Grand Central Mall

Vienna Public Library (VPL) is launching its first NovelBranch mini-library kiosk this month, outside the JCPenney at Grand Central Mall in Vienna, West Virginia. By establishing a secondary presence in the community, in a place already frequented by many patrons, the library will be able to expand its outreach services and welcome new users. Cardholders can check out items using the self-service book kiosk thanks to a seamless connection to VPL’s integrated library system, Library•Solution from The Library Corporation (TLC).

Grand Central Mall is the main shopping center of Vienna and a major retail hub in the Mid-Ohio Valley. “We have potential to reach users that might not necessarily know that our Vienna branch is here,” said Brenna Call, Director of Library Services at Vienna Public Library. “They may be able to catch one of the buses to the mall as part of their daily routine. It gives greater access and greater opportunity to make connections with people in the community.”

To commemorate the new kiosk, the library will be hosting a ribbon-cutting ceremony and free library card sign-up at Grand Central Mall on Friday, February 10, 2023, at 11:30 a.m.

As the sole-source provider of NovelBranch kiosks in the United States, TLC facilitated the sale, implementation, and ongoing support for Vienna Public Library’s NovelBranch through TLC•SmartTECH, TLC’s curation of third-party hardware solutions for libraries. TLC worked in tandem with Convergent Library Technologies, the NovelBranch manufacturer, and staff at the Vienna Public Library to complete the implementation.

“The library will always be the heart of the community,” said Annette H. Murphy, CEO of TLC. “By extension, Vienna’s NovelBranch carries that pulse of the library to more members throughout the city. We are pleased to see libraries embrace this technology, so close to our own home across the state.”

For more information on the NovelBranch mini library please visit TLCSmartTECH.shop or speak to a representative at sales@tlcdelivers.com.

About TLC•SmartTECH
TLC•SmartTECH, a division of The Library Corporation, has cultivated a collection of premium brands that provide libraries and schools with a single source for interactive technology and audio/visual needs. TLC•SmartTECH is the exclusive reseller of the NovelBranch in the United States. Shop the product line at TLCSmartTECH.shop.

January 27, 2023 In LibrarySolution, Press Releases

Waukee Public Library System (IA) Launches TLC•Go! Mobile App

The Library Corporation (TLC) is excited to announce that the Waukee Public Library (WPL) is officially live with TLC•Go! — the latest mobile app solution provided by TLC. Those who live in and around Waukee, Iowa, can now access their favorite library services via Android and iOS, thanks to a seamless connection between TLC•Go! and WPL’s integrated library system, Library•Solution.

The Waukee Public Library circulates over 270,000 titles per year. Integrating TLC•Go! allows community members to access these titles, along with eResources, from the ease and comfort of their homes. Opening an app is easier than using search engines to find the catalog whenever a patron needs to place a hold or connect with their account.

“Having an app has really helped us meet our patrons where they are,” said Laura Hanson, Technical Services Manager for Waukee Public Library. “We have a very tech-savvy community, and the app allows them to connect to us in a more consistent way. We try to be patron-focused in our approach to library service, and the app allows us to do that.”

TLC•Go!’s built-in Click & Collect feature has been notably convenient for WPL curbside services. The dashboard provides an all-in-one spot for simplified staff-side management, while the patron experience is similar to expected commercial apps, such as Target or similar stores. Hanson shared, “Patrons especially like that they no longer have to schedule a pick-up in advance. This fits better into their lives than scheduling in advance like we had to do previously.”

Additionally, the library staff has significant control over the design and content of the app. “We like that TLC•Go! gives us workflows to display suggested titles and items coming soon,” said Hanson. “We love how easy it was to build a winter reading tab to link our winter reading webpage.”

“TLC has been amazing to work with (but truthfully they always are),” said Hanson, following the implementation of the new app. “I felt like every step of the way, we had guidance on what was happening and what was expected or needed of us. Any issues or questions we had were quickly resolved. We also really appreciated how easy the process was from our end, which is clearly a sign of the preemptive work done on TLC’s part.”

Amber Downs, Project Manager at TLC, returned the sentiment shared by the staff at Waukee Public Library, adding that “TLC•Go! provides accessibility on a whole new level. We have resources and the library catalog available whenever it is wanted or needed. The positive impact it has on the community is always significant.”

To see the library app in action, search Waukee Public Library in Google Play or the App Store. For more information on procuring your own mobile library app, please contact TLC at sales@tlcdelivers.com.

January 17, 2023 In FETC-2023, MLA, Press Releases

TLC’s ITS•MARC Cataloging Service Receives Platinum Award

The Library Corporation (TLC) is pleased to receive a platinum distinction for ITS•MARC in LibraryWorks’ ninth annual Modern Library Awards (MLAs). TLC’s online copy cataloging resource provides access to over 81 million records, including both bibliographic and authority records.

TLC has been delivering solutions to libraries worldwide since introducing a source of MARC records on microfiche in 1974. Since then, TLC has been a leader in metadata, with its cataloging services getting better every year. After partnering with additional library contributors to grow its copy cataloging service in early 2022, TLC is honored that this improvement has culminated in a platinum MLA.

The MLAs were created to recognize top products and services in the library industry in a truly unbiased format. Products and services were submitted in the fall of 2022, batched into small groups, and sent to the LibraryWorks database of more than 80,000 librarians at public, K-12, academic, and special libraries.

Only customers with experience using ITS•MARC in their libraries were permitted to judge, resulting in a truly unbiased score. Each judge scored the library management system on a numeric basis from 1-10 on a series of questions regarding functionality, value, customer services, etc.

The resource scored highest in the following categories:

Quality of the service delivered by TLC: 9.0
Satisfaction with TLC, the company providing ITS•MARC: 9.0

ITS•MARC is an ILS-agnostic service that draws its records from 23 separate databases.

Jenny Newman, publisher and MLA program manager said, “It’s hardly a surprise that TLC scored so well. They’ve been at the forefront of the metadata industry since their company entered the market in 1974.”

For more information and to sign up for a 30-day free trial of ITS•MARC visit itsmarc.com or contact sales@tlcdelivers.com.

About LibraryWorks
LibraryWorks helps administrators to make informed decisions about library technology, automation and software, collection development and management, facilities and furnishings, staffing, purchasing, and other areas that drive effective strategic planning and day-to-day operations. Our family of resources can enable you to identify best practices, monitor trends, evaluate new products and services, apply for grants and funding, post or find a job, and even enjoy some library humor.

About the Modern Library Awards program
The Modern Library Awards (MLAs) is a review program designed to recognize elite products and services in the market which can help library management personnel enhance the quality-of-experience for the library user and increase the performance of their library systems.

January 17, 2023 In FETC-2023, LibrarySolution, MLA, Press Releases, schools

TLC Honored with Platinum Award for Library•Solution for Schools

The Library Corporation (TLC) is honored to receive a platinum distinction in LibraryWorks’ ninth annual Modern Library Awards (MLAs) for Library•Solution for Schools. The integrated library system (ILS), designed for K-12 school libraries, has been optimized with over 20+ years of partner collaboration for daily workflows and transitions between school years.

Library•Solution for Schools provides complete, seamless integration of its full suite of web-based interfaces: circulation, enriched public access catalog & distinct children’s catalog, cataloging with authority control, advanced inventory management, centralized reports management & scheduling, serial metadata, online acquisitions, digital content integration, eCommerce, SIP integration, and more.

The MLAs were created to recognize top products and services in the library industry in a truly unbiased format. Products and services were submitted in the fall of 2022 by using a simple application and then were posted on a private site with an enhanced description and attendant materials. The submitted products were batched into small groups and sent to the LibraryWorks database of more than 80,000 librarians at public, K-12, academic, and special libraries.

Only customers with experience using Library•Solution for Schools in their libraries were permitted to judge, resulting in a truly unbiased score. Each judge scored the library management system on a numeric basis from 1-10 on a series of questions regarding functionality, value, customer services, etc.

The ILS scored highest in the following categories:

Library•Solution for Schools vs. competitive/similar products: 9.33
Quality of the service delivered by TLC: 9.25

One customer shared anonymously, “We have been with TLC for 21 years, and have migrated to a Hosted Solution with them. Service is impeccable; and I feel extremely confident in their security of our data.”

Jenny Newman, publisher and MLA program manager said, “It’s hardly a surprise that TLC scored so well. Library•Solution for Schools has been at the forefront of the school library industry since its initial release in 2002.”

For more information on the Library•Solution for Schools product suite, contact sales@tlcdelivers.com.

January 17, 2023 In CARL, MLA, Press Releases

TLC’s FRBR Catalog Receives Another Platinum Award

The Library Corporation (TLC) is pleased to receive a platinum distinction for consecutive years for CARL•Connect Discovery Grouped Title Display in LibraryWorks’ ninth annual Modern Library Awards (MLAs). The multi-honoree FRBRized online catalog, released in 2018, uses Trusted Records to link titles together for an enhanced search experience.

Grouped Title Display functionality in CARL•Connect Discovery displays a single entry for a work instead of numerous entries for each format and edition. Grouping multiple editions and formats of a bibliographic record give library users a clear and trustworthy view of the library collection. CARL•Solution customers have been included in the development of Grouped Title Display from its inception, with active feedback reflected in the product.

Only customers with experience using CARL•Connect Discovery Grouped Title Displays in their libraries were permitted to judge, resulting in a truly unbiased score. Each judge scored CARL•Connect Discovery Grouped Title Displays on a numeric basis from 1-10 on a series of questions regarding functionality, value, customer services, etc.

The catalog received an overall score of 9.4, and no score less than 9.0. Based on customer feedback, the following categories received the highest scores:

Quality of CARL•Connect Discovery Grouped Title Display: 9.5
CARL•Connect Discovery vs. competitive/similar products: 9.75
Satisfaction with TLC, the company providing CARL•Connect Discovery: 9.75

One customer shared anonymously, “We are delighted with TLC’s CARL•Connect Discovery Grouped Title Display! They are very responsive to their customer’s development wishes. I can see the product only getting better as development continues.”

Jenny Newman, publisher and MLA program manager said, “It’s hardly a surprise that TLC’s online catalog scored so well again this year. Libraries are trending more toward catalogs that highlight the collection in a modern interface.”

For more information on the CARL•Solution product suite, contact sales@tlcdelivers.com.