Customer Insights

New Case Study: New Haven Public Schools Partnership with TLC

Posted: July 22, 2022
This week, The Library Corporation (TLC) published its latest case study on New Haven Public Schools (NHPS). NHPS migrated to...

Success in the Cloud: A TLC Customer Interview

Posted: September 11, 2020
"You know, obviously, this is going to be more difficult," begins Matthew Mattson at the start of his interview with...

The Might of Oracle: A TLC Customer Interview

Posted: September 2, 2020
"Putting on the pressure!" jokes Lynn Hoffman, Director of Operations at the Somerset County Library System of New Jersey (SCLSNJ)...

Things they did not prepare me for in Graduate School

Posted: March 27, 2020
Things they did not prepare me for in Graduate School Megan Fisher, Bee Cave Public Library The intricacies of trying...

Removing late fees and fines (NPL)

Posted: January 29, 2019
  Kent Oliver is the Director of the Nashville Public Library (NPL). NPL has been using TLC’s CARL•Solution since July...

  • lsIn my 41 years as a librarian, I have worked with many vendors and TLC's service is far and above the best I have ever encountered."

    - Deborah Cooke, Chesterfield County Public Schools

  • lsJoe Horning is an incredible SOAR support specialist. His commitment to excellence, timely completion of tasks, and team player make him an integral asset to the functioning of CPS Libraries!"

    - Sarah Steiger, Chicago Public Schools

  • lsI have never worked with a company with better customer service support in my 17 ½ years in library work. Your customer service is the bar by which I measure others. So far most don’t hit your quality."

    - Katherine Mitchell, Muncie Public Library

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