Annette Harwood Murphy
Co-founder, President/CEO, Chairman of the Board
Annette Harwood Murphy has guided TLC’s strategic planning, fiscal operations, and administration since 1975. TLC creates automation technology for libraries and school districts of all sizes, including some of the busiest libraries in the world. The company serves over 5,000 libraries world-wide with about 200 staff members from its offices in the United States and abroad.Under Mrs. Murphy’s leadership, the TLC corporate family has grown to include CARL Corporation (acquired in 2000) and Tech Logic Corporation (majority stockholder share acquired in 2005). In addition, TLC has established strategic partnerships with leading companies throughout the world to offer more products and services–and more choices–to the library community.The company’s offerings have grown from cataloging and PAC products to an array of sophisticated systems that include integrated automation, acquisitions, online cataloging, authority control, RFID technology, and other products and services required for the success of today’s libraries. TLC is built on the principles of honesty and integrity, and values its relationships with its library customers. The company strives to create and maintain long-term partnerships with libraries, and to ensure that each library’s experience with TLC is founded on trust.Mrs. Murphy’s professional background is in finance, software development, and systems analysis. She has worked as a systems analyst and consultant in the development of accounting and office procedures. Mrs. Murphy pursued studies at the University of Georgia in Atlanta and Dekalb College in Decatur, Georgia in system analysis.Mrs. Murphy received a Doctor of Humanities degree from Shepherd University on May 20, 2006. She is a member of the Board of Directors of the Shepherd University Foundation, the Board of Directors of the Charles Town Library, and the Campaign Committee of Hospice of the Panhandle. Mrs. Murphy also serves on the Shenandoah Museum Council.
Chief Technology Officer
Justin Duewel-Zahniser first joined TLC in 2003 after earning a Bachelor’s Degree in Computer Science from West Virginia University. After less than a year as a Software Instructor for Library•Solution, Justin was promoted to Product Manager. He returned to TLC in 2017, after over a decade of experience in IT product and development management with global supply chain and reverse supply chain companies. Justin is responsible for the Inwood Product Management and Research and Development teams.
Senior Vice President of Sales and Marketing
John Burns joined TLC in October 2000 as a Sales Development Specialist and was quickly promoted to Automation Consultant. He successfully developed underperforming markets early in his career and later was instrumental in validating business concepts leading to the recent success of both CARL•X and Library•Solution. Mr. Burns has a Bachelor of Science in Economics degree from West Virginia University, where he minored in Communications.
Customer Relationship Officer
Rich Jacobson has more than 40 years experience managing IT operations in the private and public sectors. Prior to joining TLC as its Inside Sales Manager, he worked for Univac developing system software, Leasco Corporation developing system software, and the Food and Drug Administration developing database applications. Additionally, Mr. Jacobson was Vice President and COO of Treehouse Software, which develops supplemental database software that is sold domestically and internationally. As Customer Relationship Officer, he is tasked with managing Customer Support and acting as Advocate for Customers at TLC’s headquarters. Mr. Jacobson earned a Bachelor of Science degree in Mathematics from the University of Pittsburgh.
Vice President, Singapore Operations
Brad Murphy began with TLC during the company’s early days of development. He has served TLC as a salesperson and has also coordinated library conference details and equipment. Mr. Murphy brings a wealth of TLC experience to his current position, where he oversees TLC’s Singapore operations and manages a staff of employees there. In addition to representing TLC to new libraries internationally, Mr. Murphy assists with the use of TLC systems by many of the company’s international customers.
Director of Finance and Administration
Calvin Whittington has served as TLC’s controller since joining the company in 1987. In this position, he oversees budgeting, cost management, general accounting, data processing, inventory control, and purchasing for TLC. Mr. Whittington directs the Accounting, and Administration and Finance departments. He also serves as controller of CARL Corporation in Colorado and Tech Logic in Minnesota, companies owned by TLC. With these three companies, Mr. Whittington promotes the financial health of budgets and revenues in the millions. Mr. Whittington holds a Bachelor of Science degree in Business Administration from Shepherd University (WV) and an M.B.A. from Shenandoah University (VA).
Director of Marketing Strategy
Jamison Reynolds joined TLC in April 2003 as a Software Instructor. In addition to instruction, Mr. Reynolds spent his first 12 years with TLC as the Principal Instructor, Training Manager, and later Project Manager. In 2015 Mr. Reynolds was named a Product Owner and later Senior Product Manager responsible for LS2 Cataloging, which recently won the Modern Library Platinum Award. Mr. Reynolds has a Regents Bachelor of Arts Degree from Shepherd University where he concentrated his course work in Mass Communications.
Director of Product Management, Headquarters
Sam Brenizer holds a Masters of Science in Computers in Education from Shenandoah University and a Bachelor of Science in Mathematics Secondary Education from Indiana University of Pennsylvania. He joined The Library Corporation in December 2005 and currently oversees the Inwood product portfolio and directs the day-to-day operations of the product owners. Prior to becoming the Inwood Program Manager, Mr. Brenizer served as TLC’s Schools Product Manager and as a Product Owner. Earlier, Mr. Brenizer worked for Loudoun County Public Schools in Virginia as a Library Media Technology Specialist, a Library Technology Trainer, a technology resource teacher, and a math teacher.
Director of Operations, Headquarters
Sherry Banks’ career at TLC began in May 1990 as a Customer Support Technician. She quickly moved to Support Department Manager. In 1993, Mrs. Banks joined the Circulation Implementation team. In the late 1990s, that team transitioned to the Data Processing Department where she participated in the implementation of hundreds of Library•Solution databases as an implementation specialist, Department Manager (2000), and Project Manager (2013). Mrs. Banks has worked with Product Owners on implementation, support, and improvements to TLC’s data service products, including eBiblioFile and RDAExpress. As Director of Inwood Operations, she has a customer-focused role and oversees the Project Management and Implementation departments.
Director of Technical Strategy, Denver
Monique brings a history of innovation to TLC and has worked in Library Operations and Technology Leadership for 20 years. Most recently she served as COO and Chief Technology & Innovative Officer for Tulsa City-County Library, and prior to that served as IT Director for Douglas County Libraries in CO and Johnson County Library in KS. Her extraordinary leadership in technology and innovation was recognized by the InfoTech Research Group, who awarded her an InfoTech CIO Award in 2016. She has contributed to information technology articles published in various library publications and she is an active member of ALA, PLA, LITA and LAMA. She is a certified Scrum Master, Product Owner, Six Sigma Green Belt for Process Improvement, and ITIL V3 Foundations practitioner.
Associate Director of Customer Relations, Denver
Prior to his role at TLC, Martin served as a relationship manager for a portfolio of varied clients of a national IT Managed Service Provider. In his 13 years in IT, he has also managed several help desks in numerous industry verticals, emphasizing customer service and driving efficiency by leveraging continuous improvement methodologies and metrics analysis and reporting.