Annette Harwood Murphy
Co-founder, President/CEO, Chairman of the Board
Annette Harwood Murphy has guided TLC’s strategic planning, fiscal operations, and administration since 1975. TLC creates automation technology for libraries and school districts of all sizes, including some of the busiest libraries in the world. The company serves over 5,000 libraries world-wide with about 200 staff members from its offices in the United States and abroad. Under Mrs. Murphy’s leadership, the TLC corporate family has grown to include CARL Corporation (acquired in 2000) and Tech Logic Corporation (majority stockholder share acquired in 2005). In addition, TLC has established strategic partnerships with leading companies throughout the world to offer more products and services – and more choices – to the library community.
The company’s offerings have grown from cataloging and PAC products to an array of sophisticated systems that include integrated automation, acquisitions, online cataloging, authority control, RFID technology, and other products and services required for the success of today’s libraries. TLC is built on the principles of honesty and integrity, and values its relationships with its library customers. The company strives to create and maintain long-term partnerships with libraries, and to ensure that each library’s experience with TLC is founded on trust.
Mrs. Murphy’s professional background is in finance, software development, and systems analysis. She has worked as a systems analyst and consultant in the development of accounting and office procedures. Mrs. Murphy pursued studies at the University of Georgia in Atlanta and Dekalb College in Decatur, Georgia in system analysis. Mrs. Murphy received a Doctor of Humanities degree from Shepherd University on May 20, 2006. She is a member of the Board of Directors of the Shepherd University Foundation, the Board of Directors of the Charles Town Library, and the Campaign Committee of Hospice of the Panhandle. Mrs. Murphy also serves on the Shenandoah Museum Council.
Senior Vice President, Chief Operating Officer
John Burns joined TLC in October 2000 as a Sales Development Specialist and was quickly promoted to Automation Consultant. He successfully developed underperforming markets early in his career and later was instrumental in validating business concepts leading to the recent success of both CARL•Solution and Library•Solution. Mr. Burns has a Bachelor of Science in Economics degree from West Virginia University, where he minored in Communications.
Chief Technology Officer
Justin Duewel-Zahniser first joined TLC in 2003 after earning a Bachelor’s Degree in Computer Science from West Virginia University. After less than a year as a Software Instructor for Library•Solution, Mr. Duewel-Zahniser was promoted to Product Manager. From there, he spent a little over a decade working on global supply change and reverse supply chain solutions in a technical product management capacity before returning to TLC in 2017 as the Chief Technology Officer. Mr. Duewel-Zahniser is responsible for the IT and Research & Development teams.
Vice President, Singapore Operations
Brad Murphy began with TLC during the company’s early days of development. He has served TLC as a salesperson and has also coordinated library conference details and equipment. Mr. Murphy brings a wealth of TLC experience to his current position, where he oversees TLC’s Singapore operations and manages a staff of employees there. In addition to representing TLC to new libraries internationally, Mr. Murphy assists with the use of TLC systems by many of the company’s international customers.
Director of Finance and Administration
Calvin Whittington has served as TLC’s finance officer since joining the company in 1987 and has been a Director at TLC since 2019. In this position, he oversees budgeting, cost management, general accounting, data processing, inventory control, and purchasing for TLC. With financial oversight for TLC offices in West Virginia, Colorado, and Singapore, plus Tech Logic in Minnesota, Mr. Whittington promotes the financial health of budgets and revenues in the millions. Mr. Whittington holds a Bachelor of Science degree in Business Administration from Shepherd University (WV) and an M.B.A. from Shenandoah University (VA).
Director of Sales and Denver Operations
Don West joined TLC in October of 2015 as an Automation Consultant, representing the Library•Solution product line. His success with TLC customers in the southern and midwest regions prompted his promotion to a nationwide position as the primary Automation Consultant for the CARL•Solution platform, where he successfully grew the customer base before moving into his current role. Mr. West has held Management level positions throughout his career and earned a Bachelor of Arts in Journalism from the University of Georgia.
Director of Product Management, Headquarters
Sam Brenizer joined TLC in December 2005 as a Product Manager for the school division. In his current role as Director of Product Management, Mr. Brenizer oversees the Headquarters product portfolio and directs the day-to-day operations of the Product Managers. Mr. Brenizer has also served as a Product Owner and a Program Manager. Prior to joining TLC, Mr. Brenizer worked for Loudoun County Public Schools in Virginia as a Library Media Technology Specialist, a Library Technology Trainer, a Technology Resource Teacher, and a Math Teacher. Mr. Brenizer holds a Masters of Science in Computers in Education from Shenandoah University and a Bachelor of Science in Mathematics Secondary Education from Indiana University of Pennsylvania.
Director of Operations, Headquarters
Sherry Banks’ career at TLC began in May 1990 as a Customer Support Technician. She quickly moved to Support Department Manager. In 1993, Mrs. Banks joined the Circulation Implementation team. In the late 1990s, that team transitioned to the Data Processing Department where she participated in the implementation of hundreds of Library•Solution databases as an implementation specialist, Department Manager (2000), and Project Manager (2013). Mrs. Banks has worked with Product Owners on implementation, support, and improvements to TLC’s data service products, including eBiblioFile and RDAExpress. As Director of Operations at Headquarters, she has a customer-focused role and oversees the Project Management and Implementation departments.
Director of Client Services, Headquarters
As Director of Client Services, Jennifer Watson oversees the Client Services department for both Library•Solution and CARL•Solution, managing the day-to-day operations of the customer support and success teams. She enjoys making connections with customers and helping libraries achieve their goals and objectives. Throughout her career, Ms. Watson has held numerous management and customer-facing positions. Ms. Watson joined TLC in 2008 as a support technician before being promoted to Client Services Manager in 2015 and then to Director of Client Services in 2022. She holds a Master of Business Administration from West Virginia University and a Bachelor of Science in Business Administration from Shepherd University. Ms. Watson lives in her hometown of Martinsburg, West Virginia, with her significant other of over 20 years, their youngest daughter, and the family dog.
Associate Director of Customer Relations, Denver
As Associate Director of Customer Relations, Martin Kasemsan manages the CARL•Solution support teams and actively partners with the Sales and Product teams, bringing the customer voice into crucial discussions. He values the relationships he has built with customers – acting as their advocate and leveraging the capabilities of the products and services they have purchased. Prior to joining TLC in 2016, Mr. Kasemsan served as a relationship manager for a portfolio of varied clients of a national IT Managed Service Provider. In his 13 years in IT, he has also managed help desks and network operations centers in numerous industry verticals. In his downtime, Mr. Kasemsan is an avid cyclist and daydreamer, sharing a house in the suburbs with his wife and 2 children.