The kinds of communication channels that are available between us as customers — with you, with other customers, with the product owners — that's something that not every vendor is going to be able to do."
Thank you! You've helped us make many patrons happy!"
The relationship between clients and vendors is critical. The fact that I can reach out and interact with all levels at TLC is, to me, their biggest strength. That relationship is what sets TLC apart."
Every single person I have ever talked to at TLC has our library’s best interests at heart. They are collectively and individually a wonderful asset.”
We can tell that TLC cares about libraries. The [communications] illustrate how interested the staff and the company are about each library they serve."
This is not something that one usually says, but I really love my ILS vendor! I really do!"