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Bryan + College Station Library Migrates to TLC for Efficiency and Security

The Library Corporation (TLC) is pleased to announce the recent implementation of LibrarySolution for Bryan + College Station Public Library System (BCS). TLC completed the migration services for the three-site library system from their Polaris integrated library system earlier this month.

BCS serves a population of approximately 200,000 residents across the twin cities of Bryan and College Station in the Brazos Valley of Texas — including a collection of over 172,000 titles and more than 210,000 items.

In addition to the integrated library system and support services provided by TLC, BCS has implemented TLC•Cloud Services underpinned by Oracle Cloud Infrastructure, as well as enriched OPAC services via Syndetics Unbound, and TLC’s ITSMARC subscription service for bibliographic and authority records.

Two main factors that played into the decision included cost effectiveness and increased efficiencies. The library website shared: “This change will result in cost savings, increase workflow efficiencies, and allow us to move to a cloud-based platform.” LibrarySolution’s seamless ebook integration service “will allow us to manage both print and online resources within one system. This greatly simplifies our work to make our online collections available.”

Another important factor apparent in the library’s decision to migrate included an emphasis on cybersecurity. BCS evaluated a number of cybersecurity factors — including overall security posture, data storage in the U.S. with regular and two-way encrypted backups, offsite backups, regular penetration testing, frequency of software updates, server hardening, regular security patching of servers, and personnel training in security. “Of the 6 or 7 vendors that we looked at,” stated Wendell Gragg, the Automation Services Supervisor at BCS, “TLC was superior to the other products.”

“TLC does not treat security as an afterthought,” shared Annette Murphy, CEO of TLC. “We are glad to welcome Bryan + College Station Public Library System into the TLC family, and we look forward to hosting the library for many years to come.”

Bryan + College Station Public Library System’s enriched and cloud hosted catalog can be viewed at bcslibrary.tlcdelivers.com. For more information on LibrarySolution, please visit TLCdelivers.com or speak to a representative at sales@tlcdelivers.com.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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TLC Welcomes the Return of J Robert Jamerson Memorial Library to Library•Solution

The Library Corporation (TLC) welcomes the return of another former customer to LibrarySolution. J. Robert Jamerson Memorial Library (JRJML) migrated away from the open-source Koha platform supported by Bywater Solutions and returned to TLC — their previous library management vendor of 22 years prior to 2014.

Located 200 miles from TLC’s Headquarters office in Inwood, West Virginia, the single-site library sits in the heart of the historically significant town of Appomattox, Virginia. The library serves approximately 16,000 residents across the county with over 32,000 titles.

In addition to the integrated library system and support services provided by TLC, JRJML has also implemented enriched OPAC services via Syndetics Unbound and will be utilizing TLC’s ITSMARC subscription service for bibliographic and authority records.

“After 7 years away, the J. Robert Jamerson Memorial Library is excited to be a returning TLC library partner,” stated Diana Harvey, Director for J. Robert Jamerson Memorial Library. “As an organization we feel that TLC will provide a modern and easy to navigate Public Access Catalog to our community as well as excellent customer service to our staff.” 

Annette Murphy, TLC’s CEO and founder, was pleased to welcome back the library and shared, “J. Robert Jamerson marks the fourth library this year to return to the TLC family, and we look forward to supporting them for many more years to come.”

JRJML’s enriched catalog can be viewed at pac.jrjml.org. For more information on LibrarySolution, please visit TLCdelivers.com or speak to a representative at sales@tlcdelivers.com.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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New Haven Public Schools Delighted to Return to TLC Family

The Library Corporation (TLC) is pleased to announce the recent implementation of LibrarySolution for Schools for another returning customer: New Haven Public Schools (NHPS) in Connecticut. After a thoughtful deliberation process, NHPS chose a return to TLC, their previous library management vendor of 11 years prior to 2015. NHPS staff were pleased with the seamless data migration provided by TLC for transaction and materials records.

The school district includes 39 library sites across New Haven — the same Connecticut city home to Ivy League Yale University — serving over 187,000 title records and approximately 495,000 items to more than 20,000 students in the district. As with all migrations, TLC ensured that all records matched from NHPS’s former library management system in the transfer to LibrarySolution for Schools. 

“I have been so pleased with every step of our process with TLC,” expressed Kim Rogers, Librarian Lead at New Haven Public Schools. She went on to compliment TLC’s consultative approach for NHPS to make a well thought out decision to move back to TLC and for the whole transition process to be smooth and easy to understand. “New Haven Public Schools is so pleased to have come back to the best solution for library management.” 

Annette Murphy, CEO and founder, welcomed the district back to the TLC family and shared, “It’s more important than ever to our communities and our neighbors to have library services available to students. We’re looking forward to supporting New Haven Public Schools in providing excellence to their students and faculty.”

For more information on LibrarySolution for Schools, please visit TLCdelivers.com or speak to a representative at sales@tlcdelivers.com.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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The Library Corporation Launches TLC•GO! Mobile App for Public, K-12, and Academic libraries.

The Library Corporation (TLC) is pleased to announce its new partnership with SOLUS to provide a world-leading mobile library app to customers using their CARL, LibrarySolution, and LibrarySolution for Schools integrated library systems in the public, K-12, and academic library markets.

TLC•Go! will provide an additional option to TLC customers who may already be using the responsive platforms in mobile environments, as well as the mobile app wrapper available with CARL. The new mobile app will provide:

  • A highly configurable Content Management System allowing for logos, colors/fonts, field labels, menu layouts, and ability to schedule content
  • Support of 24 current languages
  • Curbside pickup functionality for libraries that will continue a pick-up service post-COVID
  • A digital library card that can support linked accounts (family members, elder care, etc.)
  • Links to social media feeds and calendar/event programs
  • Ability to search the catalog, place/cancel holds, pay fines (to supported ePayment gateways), switch language, etc.
  • A cost-effective consortium option to allow member libraries to have their own branding, eContent, link to local calendar and social media feeds at a fraction of the price of a full app
  • Optional contactless self-checkout via RFID or barcode for borrowers using their own smartphone
  • Scan ISBN of book at local bookstores, friends, etc. to determine if item is at the local or school library

Neil Wishart, CEO of SOLUS, stated, “TLC has continued to be a leader in its markets for both the CARL community and LibrarySolution products. We look forward to enhancing their product matrix to serve their markets and extend their customer reach to include mobile smartphones and tablets.”

Annette Murphy, TLC founder and CEO, announced, “Partnering with SOLUS will allow TLC to expand our offerings and bring more options to help our valuable customers better serve their communities in this modern and mobile era.”

For more information on TLC•Go!, please reach out to a representative at sales@tlcdelivers.com.

 About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

About Solus UK Ltd.
Solus is the world’s #1 Library App provider for public libraries and growing in academics; now in use in over 7,000 locations on 5 continents and growing rapidly. The Library App supports 12 different ILS platforms using APIs and web services and is available in 24 languages. Based in Glasgow, Scotland, Solus has offices in Australia and the US and provides white labelled solutions to a number of ILS partners, as well as selling direct.

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Belhaven University Includes Library•Solution on its Back-to-School List

The Library Corporation (TLC) welcomes Belhaven University to its family of customers as the university library in Jackson, Mississippi, recently completed its implementation of LibrarySolution. The migration to the new library management system will allow the Belhaven University library staff more operational efficiencies and improved workflows, just in time for the start of the Fall semester.

Belhaven University has campuses in the historic district of Mississippi’s capital city and in DoSoto County toward the northernmost part of the state, serving a student population of approximately 4,400 between the physical campuses and their online degree programs.

With the implementation of LibrarySolution, the library staff have been thrilled to have Active Directory integration, access to reports in a practical and streamlined interface, and the ability to automatically load patron records from their student database. These features will significantly improve processes and workflows for library staff.

Catalogers will also enjoy better Authority Control with LibrarySolution. Borrowers will notice improved search results in the catalog from built-in relevancy ranking plus the database cleanup that took place during migration.

TLC founder and CEO, Annette Murphy, announced: “We are happy to welcome Belhaven University library and we look forward to supporting them in their mission for providing young professionals with the tools to navigate a rapidly changing society and grow into tomorrow’s leaders.”

For more information on LibrarySolution, please visit TLCdelivers.com or speak to a representative at sales@tlcdelivers.com.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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Latest CARL Product Release Highlights Public Library Patrons

The Library Corporation (TLC) has just announced the latest release of the CARL suite of integrated library software, including features targeted at providing inclusive library features and pleasant patron experiences, in addition to enhancing library staff workflows and providing additional customization options to meet their libraries’ community needs. This summer release includes CARLX version 9.6.9, CARLConnect Staff version 1.6.5, CARLConnect Discovery version 3.6.3, and CARL APIs version 1.9.9.

CARL customers who joined the Release Demo this month were enthusiastic. Wennie Fleming, ILS Librarian at Loudoun County Public Library, shared, “Love all of these new changes for CARLX, CARLConnect Staff and CARLConnect Discovery!! TLC nailed it again.” Likewise, Lynn Hoffman, Director of Operations at Somerset County Library System of New Jersey, expressed that “These CARLConnect Staff updates are game-changers!”

A longstanding patron frustration in the library industry has been when an item on their account is unable to be renewed because a hold has been placed on the title, even though patrons can see additional copies available on shelf. The latest CARL release addresses this concern by comparing the number of holds currently placed on a title against the number of copies available on shelf that could fulfill the outstanding holds, and allowing the renewal if the available items to holds ratio meets library-defined parameters. This comparison happens at the point of renewal via staff access, within the patron’s account, and during auto-renewal.

Another patron-focused enhancement allows libraries to customize the number of days before a patron account is blocked when an item on their account is overdue. A nuanced approach to the Fine Free movement taking place in libraries, this setting will continue to incentivize the return of materials without creating a financial impact to patrons.

Along the lines of community inclusion, a new Account field for Full Legal Name — in addition to the current first and last name fields — will allow libraries more flexibility to use a patron’s preferred name without losing the legal name.

Patrons will continue to have control over the privacy of their Loan History, now with the ability to let library staff view that history. Keeping patron privacy at the forefront of this functionality in current and previous versions, patrons who wished to view their previous loans had to opt-in to the service. This latest improvement adds another layer of opt-in security, to expand privileges for library staff to view the history, such as when troubleshooting or curating personalized reading recommendations.

These features join many more in the latest CARL product suite release. Some of these enhancements include improved lightbox check-in alerts in the web-based circulation client, new customization options for receipts, improved series discovery in the online catalog, updates to the underlying Java foundation and security attributes, and more. Current CARL customers can find the full Release Notes on CARLCommunity.

To see these features for yourself, or to answer any questions you may have about the CARL product suite, please reach out to us at sales@tlcdelivers.com.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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Grand Island Public Library Excited to Implement Library•Solution

The Library Corporation (TLC) is delighted to announce the recent implementation of LibrarySolution for Grand Island Public Library in Grand Island, Nebraska. The library has been looking forward to the completely web-based and hosted library system that LibrarySolution provides, as well as the eIntegration and dedicated Kids PAC solutions for their borrowers.

Located in Central Nebraska along the Platte River, Grand Island’s diverse community is populated by about 50,000 residents locally, and over 200,000 in the surrounding rural area. Grand Island Public Library continues to be the gateway to a lifetime of learning and literacy with a new integrated library system that meets the needs of the staff and the community.

Having migrated from an entirely open-source library system, the public library valued the level of support they have received from TLC throughout the implementation process. “We’re so excited to be moving off open-source and moving toward something that really works for our library patrons and staff,” shared Celine Swan, the Grand Island Public Library Director. “This has been more support than we’ve gotten in the past several years with our previous vendor.” TLC prides itself on the support-oriented mentality that goes above and beyond the current industry standard.

“TLC is happy to welcome Grand Island Public Library to the TLC family,” stated founder and CEO, Annette Murphy. “We appreciate the library’s initiative to foster a voice for their community while also optimizing team operations, and we look forward to supporting that mission for many years to come.”

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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hygiene

Cybersecurity Hygiene for Your Library

Cyber hygiene is a reference to the practices and steps that users of computers and other devices take to maintain system health and improve online security. These practices are often part of a routine to ensure the safety of identity and other details that could be stolen or corrupted. Much like physical hygiene, cyber hygiene is regularly conducted to ward off natural deterioration and common threats. Think of your system as… well… you!

TLC strongly believes in taking a proactive approach to application security for our customers, so much so that we’ve built it into our routine processes; it’s not an afterthought. Part of our development cycle includes continuously assessing the security of our own application and remediating issues as they are found.

Our level of assurance is built into the development cycle for every major release and applicable patch releases, using industry-leading vulnerability analysis tools. We also deploy a DHS CISA check frequently for external testing. In addition to securing our own applications, our hosting and corporate infrastructure are protected by world-class endpoint security.

TLC has teamed up with Oracle Cloud Infrastructure to create TLC•Cloud Services, a state-of-the-art cloud-based hosting platform that you and your library can trust to keep your information safe.

Because security is not a one-time event, TLC support is prepared when customers report concerns to replicate with our internal processes and respond as needed with application updates or guidance on local practices to mitigate risk. Please see our case study on the ransomware attack that threatened to cripple TLC customer, Butler County Federated Library System, and the risk-reduction mindset we used to diligently restore data and further protect the library.

Download the Infographic

Check your system’s health: info@TLCdelivers.com or 1.800.325.7759

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Leander Public Library & TLC’s Library•Solution: Reunited And It Feels So Good!

The Library Corporation (TLC) continues its busy 2021 schedule with the reimplementation of LibrarySolution for Leander Public Library (LPL) in Leander, Texas. Currently a customer of TLC’s AMH and RFID company Tech Logic, LPL will be rejoining the full TLC family again. This will be Leander’s first use of LibrarySolution since 2011.

Located 30 miles north of Austin, TX, Leander offers its 60,000+ residents a blend of country life and urban metropolitan living. Leander Public Library will also be offering its borrowers a blend of TLC’s award-winning solutions: LibrarySolution and Tech Logic’s CircIT. During implementation, LPL was able to seize on TLC and Tech Logic’s shared Support and Client Services resources to immediately troubleshoot and provide solutions to the library community.

Leander will not only be utilizing LibrarySolution’s core Library Management Software applications but also TLC’s OSA acquisition module and TLC•Cloud Services. Powered by Oracle Cloud Infrastructure, TLC•Cloud Services was recently awarded the 2021 Service of the Year by the Modern Library Awards.

“TLC is happy to welcome Leander Public Library back to the TLC family,” stated founder and CEO, Annette Murphy. “Libraries are continually striving to offer improved services and experiences to their communities. We appreciate Leander recognizing TLC’s commitment to supporting that mission and look forward to partnering with them for many years to come.”

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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Medaille College Returns to the TLC Family

Students are not the only ones returning home this summer, as Medaille College returns to The Library Corporation (TLC) for the first time since 2008. Medaille College recently implemented LibrarySolution (LS), TLC’s 100% web-based Library Management System.

Located in Buffalo and Rochester, NY, Medaille College prides itself on preparing their students for a lifelong commitment to civic sustainability and professional success through a well-rounded education that extends beyond the four walls of the classroom. “Buffalo’s College,” Medaille has over 2,000 students and offers undergraduate and postgraduate programs.

After using III during their TLC “sabbatical,” Medaille College returns to TLC using a completely different LibrarySolution platform than the one they may have remembered: no longer client-based, no longer code-based metadata editing, a new powerful reports module powered by IBM Cognos Analytics, new cloud services powered by OCI, and so much more. Although Medaille College was a previous LS customer, they are experiencing an entirely new, modern system.

Following recommended health guidelines and TLC’s current process, the implementation and training were achieved remotely without any falter in quality. Medaille College staff commented on how smooth the transition process was.

For more information on implementing LibrarySolution, please visit TLCdelivers.com or speak to a representative at sales@tlcdelivers.com.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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