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Cybersecurity Hygiene for Your Library

Cyber hygiene is a reference to the practices and steps that users of computers and other devices take to maintain system health and improve online security. These practices are often part of a routine to ensure the safety of identity and other details that could be stolen or corrupted. Much like physical hygiene, cyber hygiene is regularly conducted to ward off natural deterioration and common threats. Think of your system as… well… you!

TLC strongly believes in taking a proactive approach to application security for our customers, so much so that we’ve built it into our routine processes; it’s not an afterthought. Part of our development cycle includes continuously assessing the security of our own application and remediating issues as they are found.

Our level of assurance is built into the development cycle for every major release and applicable patch releases, using industry-leading vulnerability analysis tools. We also deploy a DHS CISA check frequently for external testing. In addition to securing our own applications, our hosting and corporate infrastructure are protected by world-class endpoint security.

TLC has teamed up with Oracle Cloud Infrastructure to create TLC•Cloud Services, a state-of-the-art cloud-based hosting platform that you and your library can trust to keep your information safe.

Because security is not a one-time event, TLC support is prepared when customers report concerns to replicate with our internal processes and respond as needed with application updates or guidance on local practices to mitigate risk. Please see our case study on the ransomware attack that threatened to cripple TLC customer, Butler County Federated Library System, and the risk-reduction mindset we used to diligently restore data and further protect the library.

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Check your system’s health: info@TLCdelivers.com or 1.800.325.7759

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Leander Public Library & TLC’s Library•Solution: Reunited And It Feels So Good!

The Library Corporation (TLC) continues its busy 2021 schedule with the reimplementation of LibrarySolution for Leander Public Library (LPL) in Leander, Texas. Currently a customer of TLC’s AMH and RFID company Tech Logic, LPL will be rejoining the full TLC family again. This will be Leander’s first use of LibrarySolution since 2011.

Located 30 miles north of Austin, TX, Leander offers its 60,000+ residents a blend of country life and urban metropolitan living. Leander Public Library will also be offering its borrowers a blend of TLC’s award-winning solutions: LibrarySolution and Tech Logic’s CircIT. During implementation, LPL was able to seize on TLC and Tech Logic’s shared Support and Client Services resources to immediately troubleshoot and provide solutions to the library community.

Leander will not only be utilizing LibrarySolution’s core Library Management Software applications but also TLC’s OSA acquisition module and TLC•Cloud Services. Powered by Oracle Cloud Infrastructure, TLC•Cloud Services was recently awarded the 2021 Service of the Year by the Modern Library Awards.

“TLC is happy to welcome Leander Public Library back to the TLC family,” stated founder and CEO, Annette Murphy. “Libraries are continually striving to offer improved services and experiences to their communities. We appreciate Leander recognizing TLC’s commitment to supporting that mission and look forward to partnering with them for many years to come.”

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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Medaille College Returns to the TLC Family

Students are not the only ones returning home this summer, as Medaille College returns to The Library Corporation (TLC) for the first time since 2008. Medaille College recently implemented LibrarySolution (LS), TLC’s 100% web-based Library Management System.

Located in Buffalo and Rochester, NY, Medaille College prides itself on preparing their students for a lifelong commitment to civic sustainability and professional success through a well-rounded education that extends beyond the four walls of the classroom. “Buffalo’s College,” Medaille has over 2,000 students and offers undergraduate and postgraduate programs.

After using III during their TLC “sabbatical,” Medaille College returns to TLC using a completely different LibrarySolution platform than the one they may have remembered: no longer client-based, no longer code-based metadata editing, a new powerful reports module powered by IBM Cognos Analytics, new cloud services powered by OCI, and so much more. Although Medaille College was a previous LS customer, they are experiencing an entirely new, modern system.

Following recommended health guidelines and TLC’s current process, the implementation and training were achieved remotely without any falter in quality. Medaille College staff commented on how smooth the transition process was.

For more information on implementing LibrarySolution, please visit TLCdelivers.com or speak to a representative at sales@tlcdelivers.com.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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The Library Corporation Implements First Library•Solution Version 5.x in the Philippines

Earlier this month, Ateneo de Davao University (ADDU) upgraded their LibrarySolution library management software to version 5.6.3 — part of the next-generation 5.x series. ADDU is the first library in the Philippines using LibrarySolution Version 5.x as their Library Management System.

Ateneo De Davao University is located in Davao City in the Philippines, the most populous city in Mindanao. The University library serves approximately 6,000 students and 1,000 faculty, admin, and staff on campus, and the library system is also used by students and faculty in the area grade schools, high schools, and senior high schools.

With a wide array of borrowers using their library system, ADDU appreciates that the functionality in LibrarySolution accommodates everyone’s needs. Fretzie F. Alfaro-Fajardo, the Director for Libraries and AV Center of ADDU, said the library staff and their patrons are very happy because of the system’s ease of use. Not only does the community benefit from the software’s ease-of-use, but librarians noted a distinct benefit as well with improved access to the platform. “The web-based modules in LS5.x are ideal for our work-from-home set-up due to the pandemic,” shared Dennis Moldes, the Miguel Pro Learning Commons In-Charge.

The LibrarySolution upgrade was carefully planned and required a high-level of preparation by the library staff and TLC. Even so, the migration to version 5.x was fast and successful, and Moldes shared that the librarians encountered no major problems post-migration: “The TLC tech support was prompt in addressing our issues and concerns despite the time zone difference.” The latest upgrade also included modifications the library had requested  TLC to improve library processes.

ADDU has been a TLC customer since 2013 and was not surprised by TLC’s level of service during the upgrade. Library staff frequently take advantage of the online customer support and community portal, LSCommunity, to first check tutorials and documentation readily available to help them immediately resolve some issues before contacting support. And when librarians do need to reach out, “TLC’s technical support is commendable,” said Alfaro-Fajardo. “The library staff get a response within 24 hours after creating tickets for our concerns and issues encountered. We also receive clear and concise instructions on what to do if the issues need to be resolved on our end.”

For more information on LibrarySolution version 5.x, please reach out at sales@TLCdelivers.com or visit TLCdelivers.com/library-solution.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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Frederick County Public Libraries Choose CARL

The Library Corporation (TLC) is pleased to announce that Frederick County Public Libraries (FCPL) in Frederick County, Maryland, have chosen the CARL product suite as their next generation Library Management Platform.

Located approximately 50 miles northwest of Washington, D.C., and 50 miles west of Baltimore, MD, FCPL joins their local school system, Frederick County Public Schools, as customers of TLC. The school system has been utilizing LibrarySolution since 2008. The youngest borrowers in Frederick will be pleased to find a similar user experience when they enter the public library, as both systems utilize the same framework for the young adult discovery layers.

Adult borrowers will be excited to find CARLConnect Discovery, a “game-changer” according to FCPL staff members. Not only does CARLConnect Discovery incorporate the power of FRBR, but borrowers will also be offered a more personalized experience through TLC’s recommendation feature for enhanced title suggestions.

Early in the implementation process, TLC has already shown itself incredibly responsive to FCPL’s questions and commitment to creating the best system for their borrowers. Much of this can be attributed to TLC’s staff creating an implementation schedule that is carefully organized to allow FCPL to thoughtfully plan out and become accustomed to new workflows. According to Cindy Phillips, CARL’s Implementation Manager, “TLC creates a custom implementation schedule for each new customer to be sure that both parties are informed of the steps and phases of the project. A strong plan means we stay on track and provide an outstanding migration process. We consistently receive excellent feedback from our customers on our migrations.”

“We are very excited to be joining CARL by TLC,” said Catie Hall, Associate Director of Support Services for FCPL. “We felt their system would best meet our strategic priorities of simplifying access, building bridges, and sparking excitement with our customers.” 

“TLC is happy to welcome Frederick County Public Libraries to the TLC family,” stated founder and CEO, Annette Murphy. “It’s exciting to see libraries, in spite of every curveball that 2020 could possibly throw at them, continually strive to offer improved services and experiences to their communities. Libraries are TLC’s community and we are committed to doing the same.”

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Denver, Minnesota, and Singapore.

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Westminster Public Library Extends Community
Outreach with NovelBranch from TLC•SmartTECH

The Library Corporation (TLC) is pleased to announce the successful implementation of TLC•SmartTECH’s NovelBranch mini library kiosk in collaboration with the Westminster Public Library (WPL) in Westminster, CO, at two local recreation centers. The library has been delighted to extend community outreach with the NovelBranch units, providing circulating library materials through an easy-to-use, self-service kiosk.

Located just northwest of Denver in Jefferson and Adams counties, WPL has launched the NovelBranch kiosks within the lobbies of the Westminster City Park Fitness Center and the West View Recreation Center. The library worked closely with staff at both TLC•SmartTECH and the rec centers to coordinate and fully install the library machines during the COVID-19 pandemic, and to provide additional library service to the Westminster community beyond the library walls.

The units have been a popular option for Canadian libraries and community centers since 2003, and WPL is one of the first libraries to go live with the NovelBranch in the United States. “It has been excellent working with the staff at Westminster Public Library to bring the NovelBranch kiosks into their community, into Colorado, and into the country,” said Rhia Stark, Digital Engagement Manager at TLC and acting project manager through the WPL NovelBranch installation. “Their community has already started to share in the excitement, and we look forward to seeing their continued outreach success.”

The library has been pleased to be on the forefront of this innovation and has marveled at the simplicity and ease of use of the machine. “I’ve been astounded,” stated Jean Ward, Application Specialist at Westminster Public Library, “you turn it on, and it just works.” 

Veronica Smith, Technology Coordinator at Westminster Public Library, shared the sentiment: “This is so perfect! It’s self-contained and we don’t need someone there every hour the rec center is open.”

The library has branded their NovelBranch units as the Rec & Read to highlight the outreach partnership created through the process, and as an easy to remember tagline for library and rec center patrons. The City of Westminster will be celebrating an official launch of the Rec & Read kiosks in June to coincide with Free Fitness Week at the recreation centers and the start of the library’s annual Summer Reading program.

For more information on the NovelBranch mini library please visit TLCSmartTECH.shop or speak to a TLC•SmartTECH representative at smarttech@tlcdelivers.com.

About The Library Corporation and TLC•SmartTECH
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Denver, Minnesota, and Singapore.

TLC•SmartTECH, a division of The Library Corporation, has cultivated a collection of premium brands that provide libraries and schools with a single source for interactive technology and audio/visual needs. TLC•SmartTECH is the exclusive reseller of the NovelBranch in the United States. Shop the product line at TLCSmartTECH.shop.

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Lodi Public Library joined The Library Corporation’s (TLC) family of customers

Lodi Public Library recently implemented LibrarySolution™ and joined The Library Corporation (TLC) and its family of customers.

Lodi is a city located in San Joaquin County, California, just north of Stockton, California. With a population approaching 70,000 residents, Lodi may be best known for its 100,000 acres of grapes or its titular reference in a Creedence Clearwater Revival song. But to the city’s residents, its new Library Management System will also be a noteworthy advantage.

A library committed to securing for their residents a system that offers stability in addition to expanding access to material, Lodi Public Library saw the potential LibrarySolution™ had to offer their community. Moving from a system that experienced constant downtime issues, Lodi Public Library felt that LibrarySolution™ offered a platform that would provide consistent service to their borrowers. During the decision-making process, many Lodi Public Library staff members noted the benefits LS2 Kids, TLC’s award-winning Kids PAC, would offer their borrowers. According to Yvette Herrera, the Library’s Circulation Manager, “Patrons are love, love, loving the PAC! Love the pictures, love the AR & Lexile integration.”

Lodi Public Library is also the first LibrarySolution™ customer to utilize INN-Reach, a resource sharing tool that allows libraries to lend and borrow resources between other libraries and systems, regardless of library management platform. “TLC is a company that prides itself on its ability to work with multiple companies,” stated TLC’s Director of Marketing Strategy, Jamison Reynolds. “The more technology options a library can offer, the better for the borrowers.”

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Denver, Minnesota, and Singapore.

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Why we RDAize records

Garbage in, garbage out. It’s a phrase many of us may be familiar with. But for the Data Services, Implementation, and Client Services teams at TLC, it’s a phrase that characterizes some of the larger hurdles they’ve encountered with a library’s implementation and ongoing support. Data. Specifically, bad data. Incorrect characters, missing fields, and outdated formatting have caused some pretty big problems for customers over the years and some of our team’s most time-consuming challenges.

When LibrarySolution™ made the generational jump from versions 4.x to 5.x, TLC created utilities and enhanced existing processes to better address the “bad data” issue during the database build process. This led to the invention of the Purify process and the incorporation of RDAExpress™ into the build process. However, building a database is not the only time when records are added to a database. What happens to the records that are imported, merged, and searched for on a day-to-day basis? LS2 Cataloging  addresses every record as they are added, regardless of the timing.

Purify
The Purify process contains two parts: “pre-rinse” and “scrub,” which occur during the implementation of a LibrarySolution™ 5.x database and every time a title record is saved to the database after implementation. 

“Pre-rinse” looks at a number of structural components in the MARC record, such as fields, subfields, leaders, and control numbers. This is a step that focuses on a record’s structure, not its content.

The “scrub” step focuses on content enrichment of certain fields. An example of this would be genre consolidation. More details on both of these proprietary steps are provided to the customer during the implementation or upgrade process.

TLC identified the fields and missing characters that were the consistent culprits in registering as errors while building a database. The fields and characteristics that are addressed during the purify process were identified by product management, subject matter experts, and data analysts after an extensive audit of the implementation process.


RDA
Express
RDA-ification via RDAExpress™ is a process separate from Purify, which is also applied to every record that is added to the LibrarySolution™ database.

RDAExpress™ adds up to 20 fields, depending on format. RDA standards provide controlled terms for information previously found only in fixed and notes fields. RDAExpress™ inputs these controlled terms in the “characteristics fields” (34x, 38x), enhancing consistency for search and discovery in library catalogs. RDAExpress™ adds additional enriched content such as MPAA ratings and video game ratings. RDAExpress™ adds relator terms to name fields for greater discovery.

It’s important to reiterate that these processes are not only at the database building level (upgrading from versions 4.x to 5.x or a new LibrarySolution™ implementation) but EVERY time a record is added and saved to the database — every imported record brought into a TitleSpace.

For more information on implementing LibrarySolution™, upgrading from version 4.x to 5.x or having RDAExpress™ clean up your data, please visit https://tlcdelivers.com/ or call 800.325.7759.

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Latest CARL Features Promote Library-Centric Workflows

The Library Corporation (TLC) develops software with an understanding of library workflows and the needs of TLC customers in mind. With the latest product release of the CARL integrated library system, TLC continues to provide features that improve operational efficiency, which can be found in CARLX™ version 9.6.8, CARLConnect Staff version 1.6.4, CARLConnect Discovery version 3.6.2.1 and CARLX™ APIs version 1.9.8.

One feature that helps librarians save time when handling items in a damaged or less-than-ideal condition is the new Damaged Items functionality in CARLConnect Staff. Library staff can mark items as Damaged, which will automatically perform the next actions for those items — remove from the patron account if checked out, change item status to Damaged, replace the hold if checking it in would have filled a hold — all in one place and with one scan.

“TLC nailed the ‘Damage’ check in,” said Wennie Fleming, the ILS Librarian of Technology Services at Loudoun County Public Library. “What was a 21 step process for staff is now simply two steps! This functionality available in both CARLX 9.6.8 and CARLConnect Staff 1.6.4 is amazing and will save tons of time for staff.” As with all CARL features, the Damaged Items page meets compliance for Americans with Disabilities Act (ADA) Section 508 of the Rehabilitation Act for improved accessibility.

Another favorite of TLC customers and TLC Staff is the updated Not Found functionality, now called Wander List, in CARLConnect Staff. In previous versions, items which had not been found on the shelves from the Fill List (holds pulling process) were added to the Not Found list for later handling. As items tend to wander off the shelves and out existence at the library, items not found from Fill Lists, Missing Lists, and Lost Lists can all be managed within the Wander List feature.

The latest updates now also include capabilities for library staff to withdraw or check in items directly from the Wander List, and display updated status columns and number of title holds for easy reference and convenience. As Manager for the CARL Product, Ebony Pacheco-Hoos says, “Not all items that wander are lost.” These updates allow library staff to manage wandering items with fewer clicks and fewer screens.

These latest features join others in the CARL product suite update targeted at efficient library workflows, improved technical foundations, and further Mobile version development, which was an overall priority CARL customers shared with TLC staff at the annual user conference. Additional updates include Google Analytics integration, customizable Hold Shelf Expiration days, new tokens in Message Editor, customer-requested spine label sizes, check in sounds, FRBRized title details within mobile, enhanced location settings, and reverse chronological magazine and serials displays.

To see these features for yourself, or to answer any questions you may have about CARLX™, CARLConnect Staff, CARLConnect Discovery, or the power of CARLX™ APIs, please reach out to us at sales@tlcdelivers.com or online at tlcdelivers.com/contact-tlc/#sales.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Denver, Minnesota, and Singapore.

 

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TLC Wins Dual Modern Library Award Honors

The Library Corporation has added to its impressive list of accomplishments yet again, earning multiple 2021 Modern Library Awards. TLC not only received a Gold Level Award for CARLConnect Discovery but also the highly distinguished “Service of the Year” Award for TLC•Cloud Services. The MLAs were created to recognize the top products and services in the library industry in a truly unbiased format. Only customers with experience using these products/services in their facilities were permitted to judge the products/services, resulting in a truly unbiased score.

CARLConnect Discovery, part of the CARLX™ library management platform suite, has long been recognized as one of the most patron-friendly, feature-rich discovery layers in the library industry. With an ever-evolving community of patrons, CARLConnect Discovery has always sought ways to truly innovate to meet the needs of tomorrow’s, not yesterday’s, libraries.

Recently, CARLConnect Discovery introduced FRBR/Grouped Title Displays into its Desktop and Mobile platforms. FRBR/Grouped Title Displays improves the usefulness of the catalog, alleviates sorting through multiple single results for the same title, and offers a clear view of what editions/formats are owned by the library to create a better searching experience for patrons and staff alike — all through dynamic content updates that can be influenced by library staff.

“[FRBR] just makes it so much easier for patrons to find what they want,” stated Celia Morse of The Library Network in Michigan.

TLC•Cloud Services being designated as “Service of the Year” is an incredible recognition of years of research, planning, and implementation for what has become the very best hosting platform in the library industry. Powered by Oracle Cloud Infrastructure (OCI), TLC•Cloud Services offers:

  • High Performance — Combining the elasticity and utility of a commercial cloud with the granular control, security, and predictability of on-premise infrastructure, TLC customers utilizing TLC•Cloud Services expect high-performance and low latency.
  • SecurityTLC•Cloud Services incorporates integrated security services to protect data and control access using security-first design principles, including isolated network virtualization and pristine physical host deployment. This provides superior customer isolation compared to earlier public cloud designs plus reduced risk from advanced persistent threats.
  • ReliabilityTLC•Cloud Services boasts a target service uptime of 99.95%, benefiting from the high availability and redundancy capabilities of the Oracle Cloud Platform, Oracle Database Backup Service, and Oracle Cloud Infrastructure Object Storage Classic to provide the utmost reliability in the industry.
  • ScalabilityTLC•Cloud Services is built upon a deep and broad platform of cloud services which enables TLC to design and build applications in a scalable, secure, highly available, fault-tolerant, and high-performance environment.

“Much like our customers and libraries across the globe, TLC faced a challenging 2020 head-on,” stated TLC founder and CEO Annette Murphy. “Instead of downsizing and taking an approach of ‘waiting out the storm,’ we continued to innovate and provide the very best service and support to our customers. To begin 2021 with this announcement is a wonderful way to start a new year and maintain a momentum of innovation as we head into a brighter future.”

To learn about TLC•Cloud Services visit TLCdelivers.com/TLC-Cloud-Services

To learn about CARLConnect Discovery visit TLCdelivers.com/Carl-Connect-Discovery/

About the Modern Library Awards program
The Modern Library Awards (MLAs) is a review program designed to recognize elite products and services in the market which can help library management personnel enhance the quality-of-experience for the library user and increase the performance of their library systems.

About LibraryWorks
LibraryWorks helps administrators to make informed decisions about library technology, automation and software, collection development and management, facilities and furnishings, staffing, purchasing, and other areas that drive effective strategic planning and day-to-day operations. Our family of resources can enable you to identify best practices, monitor trends, evaluate new products and services, apply for grants and funding, post or find a job, and even enjoy some library humor.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Denver, Minnesota, and Singapore.

 

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