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Latest CARL Features Promote Library-Centric Workflows

The Library Corporation (TLC) develops software with an understanding of library workflows and the needs of TLC customers in mind. With the latest product release of the CARL integrated library system, TLC continues to provide features that improve operational efficiency, which can be found in CARLX™ version 9.6.8, CARLConnect Staff version 1.6.4, CARLConnect Discovery version 3.6.2.1 and CARLX™ APIs version 1.9.8.

One feature that helps librarians save time when handling items in a damaged or less-than-ideal condition is the new Damaged Items functionality in CARLConnect Staff. Library staff can mark items as Damaged, which will automatically perform the next actions for those items — remove from the patron account if checked out, change item status to Damaged, replace the hold if checking it in would have filled a hold — all in one place and with one scan.

“TLC nailed the ‘Damage’ check in,” said Wennie Fleming, the ILS Librarian of Technology Services at Loudoun County Public Library. “What was a 21 step process for staff is now simply two steps! This functionality available in both CARLX 9.6.8 and CARLConnect Staff 1.6.4 is amazing and will save tons of time for staff.” As with all CARL features, the Damaged Items page meets compliance for Americans with Disabilities Act (ADA) Section 508 of the Rehabilitation Act for improved accessibility.

Another favorite of TLC customers and TLC Staff is the updated Not Found functionality, now called Wander List, in CARLConnect Staff. In previous versions, items which had not been found on the shelves from the Fill List (holds pulling process) were added to the Not Found list for later handling. As items tend to wander off the shelves and out existence at the library, items not found from Fill Lists, Missing Lists, and Lost Lists can all be managed within the Wander List feature.

The latest updates now also include capabilities for library staff to withdraw or check in items directly from the Wander List, and display updated status columns and number of title holds for easy reference and convenience. As Manager for the CARL Product, Ebony Pacheco-Hoos says, “Not all items that wander are lost.” These updates allow library staff to manage wandering items with fewer clicks and fewer screens.

These latest features join others in the CARL product suite update targeted at efficient library workflows, improved technical foundations, and further Mobile version development, which was an overall priority CARL customers shared with TLC staff at the annual user conference. Additional updates include Google Analytics integration, customizable Hold Shelf Expiration days, new tokens in Message Editor, customer-requested spine label sizes, check in sounds, FRBRized title details within mobile, enhanced location settings, and reverse chronological magazine and serials displays.

To see these features for yourself, or to answer any questions you may have about CARLX™, CARLConnect Staff, CARLConnect Discovery, or the power of CARLX™ APIs, please reach out to us at sales@tlcdelivers.com or online at tlcdelivers.com/contact-tlc/#sales.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Denver, Minnesota, and Singapore.

 

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TLC Wins Dual Modern Library Award Honors

The Library Corporation has added to its impressive list of accomplishments yet again, earning multiple 2021 Modern Library Awards. TLC not only received a Gold Level Award for CARLConnect Discovery but also the highly distinguished “Service of the Year” Award for TLC•Cloud Services. The MLAs were created to recognize the top products and services in the library industry in a truly unbiased format. Only customers with experience using these products/services in their facilities were permitted to judge the products/services, resulting in a truly unbiased score.

CARLConnect Discovery, part of the CARLX™ library management platform suite, has long been recognized as one of the most patron-friendly, feature-rich discovery layers in the library industry. With an ever-evolving community of patrons, CARLConnect Discovery has always sought ways to truly innovate to meet the needs of tomorrow’s, not yesterday’s, libraries.

Recently, CARLConnect Discovery introduced FRBR/Grouped Title Displays into its Desktop and Mobile platforms. FRBR/Grouped Title Displays improves the usefulness of the catalog, alleviates sorting through multiple single results for the same title, and offers a clear view of what editions/formats are owned by the library to create a better searching experience for patrons and staff alike — all through dynamic content updates that can be influenced by library staff.

“[FRBR] just makes it so much easier for patrons to find what they want,” stated Celia Morse of The Library Network in Michigan.

TLC•Cloud Services being designated as “Service of the Year” is an incredible recognition of years of research, planning, and implementation for what has become the very best hosting platform in the library industry. Powered by Oracle Cloud Infrastructure (OCI), TLC•Cloud Services offers:

  • High Performance — Combining the elasticity and utility of a commercial cloud with the granular control, security, and predictability of on-premise infrastructure, TLC customers utilizing TLC•Cloud Services expect high-performance and low latency.
  • SecurityTLC•Cloud Services incorporates integrated security services to protect data and control access using security-first design principles, including isolated network virtualization and pristine physical host deployment. This provides superior customer isolation compared to earlier public cloud designs plus reduced risk from advanced persistent threats.
  • ReliabilityTLC•Cloud Services boasts a target service uptime of 99.95%, benefiting from the high availability and redundancy capabilities of the Oracle Cloud Platform, Oracle Database Backup Service, and Oracle Cloud Infrastructure Object Storage Classic to provide the utmost reliability in the industry.
  • ScalabilityTLC•Cloud Services is built upon a deep and broad platform of cloud services which enables TLC to design and build applications in a scalable, secure, highly available, fault-tolerant, and high-performance environment.

“Much like our customers and libraries across the globe, TLC faced a challenging 2020 head-on,” stated TLC founder and CEO Annette Murphy. “Instead of downsizing and taking an approach of ‘waiting out the storm,’ we continued to innovate and provide the very best service and support to our customers. To begin 2021 with this announcement is a wonderful way to start a new year and maintain a momentum of innovation as we head into a brighter future.”

To learn about TLC•Cloud Services visit TLCdelivers.com/TLC-Cloud-Services

To learn about CARLConnect Discovery visit TLCdelivers.com/Carl-Connect-Discovery/

About the Modern Library Awards program
The Modern Library Awards (MLAs) is a review program designed to recognize elite products and services in the market which can help library management personnel enhance the quality-of-experience for the library user and increase the performance of their library systems.

About LibraryWorks
LibraryWorks helps administrators to make informed decisions about library technology, automation and software, collection development and management, facilities and furnishings, staffing, purchasing, and other areas that drive effective strategic planning and day-to-day operations. Our family of resources can enable you to identify best practices, monitor trends, evaluate new products and services, apply for grants and funding, post or find a job, and even enjoy some library humor.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Denver, Minnesota, and Singapore.

 

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The Library Corporation Receives SERVICE of the YEAR in 2021 Modern Library Awards from LibraryWorks

The Library Corporation (TLC), a leader in enterprise-level software and library automation services, is thrilled to announce it has received Service of the Year in LibraryWorks’ seventh annual Modern Library Awards (MLAs) for TLC•Cloud Services. 

The MLAs were created to recognize the top products and services in the library industry in a truly unbiased format. Products and services were submitted in the fall using a simple application and then were posted on a private site with an enhanced description and attendant materials. These products were batched into small groups and sent to the LibraryWorks database of more than 80,000 librarians at public, K-12, academic, and special libraries. Only customers with experience using these products/services in their facilities were permitted to judge the products/services, resulting in a truly unbiased score. 

Each judge scored the product on a numeric basis from 1-10 on a series of questions regarding functionality, value, customer service, etc. The service with the overall highest score was awarded the coveted Service of the Year award.

“TLC’s history and legacy are built upon innovations that have improved the workflows and operations for libraries all over the world,” stated TLC’s Founder and CEO Annette Murphy. “TLC•Cloud Services, which provides the most secure, high-performance hosting platform in the library industry, is the latest addition to TLC’s family of products and services, and being awarded Service of the Year is not only a wonderful acknowledgment of the value TLC•Cloud Services adds but it is also a powerful indication to libraries that TLC is building solutions with its eyes on the future.”   

TLC•Cloud Services is a hosting platform powered by Oracle Cloud Infrastructure and was released in early 2020. Advantages of TLC•Cloud Services include:

  • High Performance — Combining the elasticity and utility of a commercial cloud with the granular control, security, and predictability of on-premise infrastructure, TLC customers utilizing TLC•Cloud Services expect high-performance and low latency.
  • ReliabilityTLC•Cloud Services boasts a target service uptime of 99.95%, benefiting from the high availability and redundancy capabilities of the Oracle Cloud Platform, Oracle Database Backup Service, and Oracle Cloud Infrastructure Object Storage Classic to provide the utmost reliability in the industry.
  • ScalabilityTLC•Cloud Services is built upon a deep and broad platform of cloud services which enables TLC to design and build applications in a scalable, secure, highly available, fault-tolerant, and high-performance environment.

Jenny Newman, publisher and MLA program manager, said, “It’s hardly a surprise that TLC scored so well. They’ve been at the forefront of the industry since their company entered the market in 1974 and continue to innovate to this day.” 

To learn about TLC•Cloud Services visit TLCdelivers.com/TLC-Cloud-Services

To learn about CARLConnect Discovery visit TLCdelivers.com/Carl-Connect-Discovery/

About The Library Corporation:
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Denver, Minnesota, and Singapore. 

About LibraryWorks
LibraryWorks helps administrators to make informed decisions about library technology, automation and software, collection development and management, facilities and furnishings, staffing, purchasing, and other areas that drive effective strategic planning and day-to-day operations. Our family of resources can enable you to identify best practices, monitor trends, evaluate new products and services, apply for grants and funding, post or find a job, and even enjoy some library humor.

 About the Modern Library Awards program
The Modern Library Awards (MLAs) is a review program designed to recognize elite products and services in the market which can help library management personnel enhance the quality-of-experience for the library user and increase the performance of their library systems.

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New Year, New Inventory Workflows

January at the library is traditionally a quiet time of year when staff can catch up on projects and begin thinking toward future initiatives. During these less busy times and to kick off the new year, inventory projects are a great way for libraries to start the year with an accurate collection and to ensure everything is in place. January is the perfect time to begin putting the chaos of 2020 in our collective rearview mirror.

With libraries quarantining returned materials, fluctuating between periods of partial and full closures to the public, and the constant stress that many staff faced throughout the year, we are reminded how turbulent a year it was and the importance of a reset that the new year can provide. Plus, an increase in holds-based services (such as curbside pickup), means more demand for items to have a correct availability status in the online catalog when patrons are searching and to be in their correct locations when staff are searching the shelves.

One of the ways TLC can help your library achieve its shelf management goals is through the latest LS2 Inventory features offered in the 5.6 release of LibrarySolution®. We streamlined shelf management and inventory workflows for operational efficiency, so that library staff can spend more time with customers and less time ensuring the statuses of library resources are accurate.

LS2 Inventory allows library staff to scan the items on your shelves, update the date inventoried in the item’s record and the last-seen-date of the material on the shelf, and get alerts to any exceptions in real time while the item is in hand. The count of items in the inventory process are available with greater clarity, and users can collaborate on collections with access to detailed reporting.

In addition to this streamlined workflow and in collaboration with our partners at Tech Logic, TLC developed functionality to incorporate Tech Logic’s award-winning circTRAK Shelf Management RFID scanner into LS2 Inventory workflows. Now LibrarySolution® customers can quickly scan through their shelves with an RFID wand to complete a real time inventory project at a faster pace.

The RFID option also allows for a minimum-contact method to complete an inventory project quickly. Although we didn’t plan this development to coincide with the pandemic, we are proud to be able to offer this solution to our LibrarySolution® customers with similar development on the roadmap for our CARLConnect customers too.

circTRAK

📣 Don’t forget the AV carts and scanners from TLC•SmartTECH and the award-winning circTrak wand from Tech Logic to make a completely portable Inventory station!
📣 Interested in a demo? Contact a sales representative today.
📣 Ready to upgrade to the latest version of LibrarySolution®? Contact support to learn more.

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TLC’s Family of Customers is Growing in Indiana

The Library Corporation (TLC) continues to expand its family of customers in Indiana with the recent LibrarySolution® implementation at Plymouth Public Library (PPL).

Plymouth Public Library, located 30 minutes south of South Bend, Indiana, went live in early November. Not only did Plymouth Public Library implement the core elements of LibrarySolution®, but they are utilizing some of the additional features that TLC offers with LibrarySolution®, including OverDrive integration directly into the PAC, third party integration with Unique Management for debt collection, and TLC’s HostedSolution, allowing TLC to host and maintain PPL’s data and server environment.

Following recent developments to health and safety protocols, TLC implemented the new system at PPL completely remotely. TLC has historically ensured a staff person was onsite for a customer’s “go live” and training, ensuring the very best customer service possible. Because of the efforts put in by TLC’s implementation team and PPL,  the quality of the implementation was not diminished. “Samantha was wonderful!” was a sentiment shared with TLC staff in regards to TLC’s instructor assigned to the project, Samantha Martz.

“TLC is happy to welcome Plymouth Public Library to our family,” stated founder and CEO, Annette Murphy. “It’s exciting to see libraries, in spite of every curveball that 2020 could possibly throw at them, continually strive to offer improved services and experiences to their communities. Libraries are TLC’s community and we are committed to doing the same.”

About The Library Corporation:
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Denver, Minnesota, and Singapore.

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Three Benefits of eBiblioFile
All RBdigital Customers Should Consider


TLC’s eBiblioFile MARC record service just became available to a new cohort of libraries and media centers with OverDrive’s recent acquisition of RBdigital. This extension of service is timely, as we all grapple with the effects the pandemic is having on libraries. Libraries need their borrowers to have the best discovery tools available in order to find content. That means having good data, and eBiblioFile will help.

eBiblioFile is an on-demand service that creates and delivers MARC records with enhanced RDA fields for eBooks and other downloadable library titles.

Automatic Ready-to-Load Records
When a library places an order with OverDrive (including former RBdigital customers), eBiblioFile automatically receives that information and delivers ready-to-load records for each title directly to the library. Records are RDA-ified, authority controlled, contain the library’s predefined custom fields, and have a URL link to the title on the eResource vendor website.

In addition to Overdrive, this service works with cloudLibrary™ by bibliotheca, as well.

Full Records in Less Than Two Days
Unlike other MARC services, the library receives a record for every title within two days of eBiblioFile receiving an order from the library’s eResource vendor. When there is not enough metadata to create a full record, a minimal RDA MARC record is created with all the standard fields except topical subject headings. Libraries then have the option to get full replacement records for minimal records if they become available.

Cheaper than the Competition

Full records are $1; minimal records are free of charge.
With full coverage of each order and a 48-hour turnaround time, it’s no longer necessary for a library to load the minimal “on order” placeholder records from their eResource vendor.

RDA-ified Print Titles

Additionally, libraries can use eBiblioFile to receive RDA MARC records for previously ordered eResource titles, and can utilize the optional RDAExpress service to convert MARC records for traditional print titles to the RDA cataloging standard.

For more information, visit TLCdelivers.com/data-services.

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Bremen Public Library Joins the TLC Family!

The Library Corporation (TLC) is happy to announce that, in spite of the hurdles and challenges COVID-19 continues to present to the library industry in 2020, TLC’s family of customers continues to grow and thrive. The most recent library to join the TLC family is Bremen Public Library (BPL).

Located in Indiana just 30 minutes south of South Bend, this former iii Sierra library went live in early November on TLC’s 100% web-based Library Management Software, LibrarySolution®. In addition to utilizing LibrarySolution®’s award-winning software solutions, they also chose to implement TLC’s HostedSolution, allowing TLC to host and maintain BPL’s data and server environment.

Following recent developments to health and safety protocols, TLC implemented the new system at BPL completely remotely. The partnership formed between TLC’s implementation staff and BPL’s staff ensured the success of the implementation. Terrie Bickel, Head of Library Services at Bremen Public Library, is incredibly pleased with the new system. “Cataloging is amazing, it’s so much easier,” she stated. “The new system is a lot more user friendly!”

“LibrarySolution® is a system built to enhance a library’s operational efficiency and to allow library staff to spend less time in the library’s management system and more time in the actual library,” stated TLC’s founder and CEO Annette Murphy. “We are happy that Bremen Public Library has chosen LibrarySolution® as its next-generation Library Management Software and we look forward to developing our partnership for years to come.”

About The Library Corporation:
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Denver, Minnesota, and Singapore. 

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TLC Completes Milestone Migration to TLC•Cloud Services

The Library Corporation (TLC) has completed its fifth customer migration to its latest cloud hosting model: TLC•Cloud Services. Five distinctive library systems from around the country and internationally have partnered with TLC to successfully migrate their integrated library systems into the new cloud platform, with more customers scheduled for migrations later this year and beyond.

TLC unveiled its third-generation hosting model, TLC•Cloud Services, at its annual user conference in October 2019, with the first customers making the migration as early as February 2020. Prior to the cloud model, TLC’s hosted customer data was held in a co-location model, with data services out of Ashburn, Virginia, and outside Denver, Colorado for LibrarySolution® and CARLX™ customers, respectively.

The cloud service hosting platform, provided via Oracle Cloud Infrastructure (OCI), adds an extra layer of data security to the already high level of security delivered on the co-location hosting solution. Additional features provided on the OCI platform allow TLC customers more geographic data residency and backup options. Chief Technology Officer for TLC, Justin Duewel-Zahniser, shared that the TLC•Cloud Services solution, “coupled with our policies and procedures and philosophy around handling customer data, gives customers one less thing to worry about as they navigate the 21st century security landscape.”

The first five TLC customers using TLC•Cloud Services have ranged distinctively in circulation size, geography, and migration history, and have included the following:

  • Los Angeles Public Library
    Average Annual Circulation: 18M circs across 73 library branches
    Location: Los Angeles, California
    Migrated from: Library-Hosted On-Premise Model

    .
  • Somerset County Library System of New Jersey
    Average Annual Circulation: 2.8M circs across 10 library branches
    Location: Somerset County, New Jersey
    Migrated from: TLC’s Denver Co-Location Hosting Model
    .
  • Outagamie Waupaca Library System (OWLSnet)
    Average Annual Circulation: 2.4M circs across 29 member libraries / 49 locations
    Location: Northeast Wisconsin
    Migrated from: New TLC Implementation (Previously III Sierra)
    .
  • Sullivan BOCES
    Average Annual Circulation: 195k circs across 8 school districts
    Location: Sullivan County, New York
    Migrated from: TLC’s Ashburn Co-Location Hosting Model
    .
  • Wellington City Libraries
    Average Annual Circulation: 2.5M physical circs across 15 library locations
    Location: Wellington, New Zealand
    Migrated from: City-Vendor Hosting Model

About TLC•Cloud Services
TLC has partnered with Oracle to redefine library hosting services. TLC•Cloud Services utilizes Oracle Cloud Infrastructure (OCI) to provide customers with unmatched control, security, and predictability to deliver high-performance, Cloud-based data hosting services. TLC•Cloud Services is powered by the highly trusted Oracle Cloud Infrastructure and managed by the data and library experts at TLC.

To learn more visit TLCdelivers.com/TLC-Cloud-Services.

About The Library Corporation:
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Denver, Minnesota, and Singapore.

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eBiblioFile Now Serves Former RBdigital Customers Enhanced Data

With the recent acquisition of RBdigital by OverDrive, TLC is pleased to announce that all former RBdigital customers are now eligible to utilize eBiblioFile, an on-demand MARC record service for eBooks and other downloadable titles. This service has been available to OverDrive customers as well as cloudLibrary™ by bibliotheca customers.

As libraries enter into the tenth month of a global pandemic, many are facing uncertain futures as they grapple with pending closures, social distancing guidelines and protocols, and a public that may be reluctant to enter indoor public areas. Neither public libraries nor school libraries are immune to this struggle. 

One thing that many libraries can attest to is the growth and demand in eBooks. Julie Harder, a Teacher Librarian at Pattonville School District, shared, “Between August and November of 2019 compared to August and November in 2020, we’ve seen a 144% increase in our e-resource use. Since kids now know how to access books any time and any place, we’re going to continue to see this increased use. So I think we need to start putting more of our budget toward electronic resources.”

The next step after adding e-content to a library’s collection is for the library’s community to be able to discover the content in the catalog. Data-rich records are crucial for this to happen.

eBiblioFile was created to provide libraries with the very best data possible to enhance the discovery experience of a borrower. eBiblioFile automatically receives that information and delivers ready-to-load records for each title directly to the library. Records are RDA-ified, authority controlled, contain the library’s predefined custom fields, and have a URL link to the title on the eResource vendor website. These records are delivered within 24-48 hours and — at $1 a record — eBiblioFIle is ⅔ the cost of other vendors offering similar services with longer delivery times.

Since eBiblioFile’s creation in 2012, over 4.1 million records have been delivered to libraries all over the globe to enhance and improve data, discovery, and library usage.

About eBiblioFile
eBiblioFile is an on-demand service that creates and delivers MARC records with enhanced RDA fields for eBooks and other downloadable library titles. Records are delivered for every title, every time. Additionally, libraries can use eBiblioFile to receive RDA MARC records for previously ordered eResource titles, and can utilize the optional RDAExpress service to convert MARC records for traditional print titles to the RDA cataloging standard.

For more information, visit TLCdelivers.com/data-services/

About The Library Corporation:
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Denver, Minnesota, and Singapore.

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Now Live on CARL•X: OWLSnet Consortia Implemented New Integrated Library System 100% Virtually.

The newest library system to implement TLC’s CARLX integrated library software is the Outagamie Waupaca Library System’s shared automation network (OWLSnet). This library system, which went live on August 17, 2020, is a public library consortium consisting of 29 libraries with 49 locations that stretch across two library systems in northeast Wisconsin.

OWLSnet has many distinctions among CARLX’s family of customers. Not only is the library excited to experience CARLConnect Fill List for paperless holds pulling, but they are also one of the first systems using FRBRized views in CARLConnect Discovery and hosting through TLCCloud Services by Oracle Cloud Infrastructure. OWLSnet is also the first customer to ever launch CARLX entirely remotely — without TLC staff on-site to assist.

“Halfway into our migration, we had to suddenly switch gears,” said Amanda Lee, OWLSnet Manager. Before the pandemic, their team would meet remotely with TLC, then gather in-person to go over migration workbooks. Once the pandemic forced the library to go virtual, they had to meet exclusively online, while figuring out what their workflows would look like with a new ILS in different phases of re-opening. 

Lee went on to say, “It’s been a very positive experience during a very stressful time. The implementation team were pros all the way. I think having the strong project management plan helped keep us on track when everything was changing and up in the air.”

TLC’s CARLX team, located in Denver, switched gears on their end as well. TLC is proudly the industry’s leader in providing customized, hands-on, thorough implementation processes, and figured out how to provide the same level of service in an entirely remote environment. They established new ways of communicating with each other and their OWLSnet partners, while preparing to train library staff online, through instructor-led and independent exercises, and recorded content. 

Cindy Phillips, TLC’s Project Manager leading the OWLSnet implementation, shared that, “Migrating a customer to a new system takes a strong team and that was even more necessary for the OWLSnet migration during a pandemic! We were fortunate to have such a great partner in OWLSnet to work with and a resilient team in Denver to pull it all off remotely.”

About The Library Corporation:
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Denver, Minnesota, and Singapore.

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