LibrarySolution

Bryan + College Station Library Migrates to TLC for Efficiency and Security

The Library Corporation (TLC) is pleased to announce the recent implementation of LibrarySolution for Bryan + College Station Public Library System (BCS). TLC completed the migration services for the three-site library system from their Polaris integrated library system earlier this month.

BCS serves a population of approximately 200,000 residents across the twin cities of Bryan and College Station in the Brazos Valley of Texas — including a collection of over 172,000 titles and more than 210,000 items.

In addition to the integrated library system and support services provided by TLC, BCS has implemented TLC•Cloud Services underpinned by Oracle Cloud Infrastructure, as well as enriched OPAC services via Syndetics Unbound, and TLC’s ITSMARC subscription service for bibliographic and authority records.

Two main factors that played into the decision included cost effectiveness and increased efficiencies. The library website shared: “This change will result in cost savings, increase workflow efficiencies, and allow us to move to a cloud-based platform.” LibrarySolution’s seamless ebook integration service “will allow us to manage both print and online resources within one system. This greatly simplifies our work to make our online collections available.”

Another important factor apparent in the library’s decision to migrate included an emphasis on cybersecurity. BCS evaluated a number of cybersecurity factors — including overall security posture, data storage in the U.S. with regular and two-way encrypted backups, offsite backups, regular penetration testing, frequency of software updates, server hardening, regular security patching of servers, and personnel training in security. “Of the 6 or 7 vendors that we looked at,” stated Wendell Gragg, the Automation Services Supervisor at BCS, “TLC was superior to the other products.”

“TLC does not treat security as an afterthought,” shared Annette Murphy, CEO of TLC. “We are glad to welcome Bryan + College Station Public Library System into the TLC family, and we look forward to hosting the library for many years to come.”

Bryan + College Station Public Library System’s enriched and cloud hosted catalog can be viewed at bcslibrary.tlcdelivers.com. For more information on LibrarySolution, please visit TLCdelivers.com or speak to a representative at sales@tlcdelivers.com.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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TLC Welcomes the Return of J Robert Jamerson Memorial Library to Library•Solution

The Library Corporation (TLC) welcomes the return of another former customer to LibrarySolution. J. Robert Jamerson Memorial Library (JRJML) migrated away from the open-source Koha platform supported by Bywater Solutions and returned to TLC — their previous library management vendor of 22 years prior to 2014.

Located 200 miles from TLC’s Headquarters office in Inwood, West Virginia, the single-site library sits in the heart of the historically significant town of Appomattox, Virginia. The library serves approximately 16,000 residents across the county with over 32,000 titles.

In addition to the integrated library system and support services provided by TLC, JRJML has also implemented enriched OPAC services via Syndetics Unbound and will be utilizing TLC’s ITSMARC subscription service for bibliographic and authority records.

“After 7 years away, the J. Robert Jamerson Memorial Library is excited to be a returning TLC library partner,” stated Diana Harvey, Director for J. Robert Jamerson Memorial Library. “As an organization we feel that TLC will provide a modern and easy to navigate Public Access Catalog to our community as well as excellent customer service to our staff.” 

Annette Murphy, TLC’s CEO and founder, was pleased to welcome back the library and shared, “J. Robert Jamerson marks the fourth library this year to return to the TLC family, and we look forward to supporting them for many more years to come.”

JRJML’s enriched catalog can be viewed at pac.jrjml.org. For more information on LibrarySolution, please visit TLCdelivers.com or speak to a representative at sales@tlcdelivers.com.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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The Library Corporation Launches TLC•GO! Mobile App for Public, K-12, and Academic libraries.

The Library Corporation (TLC) is pleased to announce its new partnership with SOLUS to provide a world-leading mobile library app to customers using their CARL, LibrarySolution, and LibrarySolution for Schools integrated library systems in the public, K-12, and academic library markets.

TLC•Go! will provide an additional option to TLC customers who may already be using the responsive platforms in mobile environments, as well as the mobile app wrapper available with CARL. The new mobile app will provide:

  • A highly configurable Content Management System allowing for logos, colors/fonts, field labels, menu layouts, and ability to schedule content
  • Support of 24 current languages
  • Curbside pickup functionality for libraries that will continue a pick-up service post-COVID
  • A digital library card that can support linked accounts (family members, elder care, etc.)
  • Links to social media feeds and calendar/event programs
  • Ability to search the catalog, place/cancel holds, pay fines (to supported ePayment gateways), switch language, etc.
  • A cost-effective consortium option to allow member libraries to have their own branding, eContent, link to local calendar and social media feeds at a fraction of the price of a full app
  • Optional contactless self-checkout via RFID or barcode for borrowers using their own smartphone
  • Scan ISBN of book at local bookstores, friends, etc. to determine if item is at the local or school library

Neil Wishart, CEO of SOLUS, stated, “TLC has continued to be a leader in its markets for both the CARL community and LibrarySolution products. We look forward to enhancing their product matrix to serve their markets and extend their customer reach to include mobile smartphones and tablets.”

Annette Murphy, TLC founder and CEO, announced, “Partnering with SOLUS will allow TLC to expand our offerings and bring more options to help our valuable customers better serve their communities in this modern and mobile era.”

For more information on TLC•Go!, please reach out to a representative at sales@tlcdelivers.com.

 About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

About Solus UK Ltd.
Solus is the world’s #1 Library App provider for public libraries and growing in academics; now in use in over 7,000 locations on 5 continents and growing rapidly. The Library App supports 12 different ILS platforms using APIs and web services and is available in 24 languages. Based in Glasgow, Scotland, Solus has offices in Australia and the US and provides white labelled solutions to a number of ILS partners, as well as selling direct.

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Belhaven University Includes Library•Solution on its Back-to-School List

The Library Corporation (TLC) welcomes Belhaven University to its family of customers as the university library in Jackson, Mississippi, recently completed its implementation of LibrarySolution. The migration to the new library management system will allow the Belhaven University library staff more operational efficiencies and improved workflows, just in time for the start of the Fall semester.

Belhaven University has campuses in the historic district of Mississippi’s capital city and in DoSoto County toward the northernmost part of the state, serving a student population of approximately 4,400 between the physical campuses and their online degree programs.

With the implementation of LibrarySolution, the library staff have been thrilled to have Active Directory integration, access to reports in a practical and streamlined interface, and the ability to automatically load patron records from their student database. These features will significantly improve processes and workflows for library staff.

Catalogers will also enjoy better Authority Control with LibrarySolution. Borrowers will notice improved search results in the catalog from built-in relevancy ranking plus the database cleanup that took place during migration.

TLC founder and CEO, Annette Murphy, announced: “We are happy to welcome Belhaven University library and we look forward to supporting them in their mission for providing young professionals with the tools to navigate a rapidly changing society and grow into tomorrow’s leaders.”

For more information on LibrarySolution, please visit TLCdelivers.com or speak to a representative at sales@tlcdelivers.com.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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Grand Island Public Library Excited to Implement Library•Solution

The Library Corporation (TLC) is delighted to announce the recent implementation of LibrarySolution for Grand Island Public Library in Grand Island, Nebraska. The library has been looking forward to the completely web-based and hosted library system that LibrarySolution provides, as well as the eIntegration and dedicated Kids PAC solutions for their borrowers.

Located in Central Nebraska along the Platte River, Grand Island’s diverse community is populated by about 50,000 residents locally, and over 200,000 in the surrounding rural area. Grand Island Public Library continues to be the gateway to a lifetime of learning and literacy with a new integrated library system that meets the needs of the staff and the community.

Having migrated from an entirely open-source library system, the public library valued the level of support they have received from TLC throughout the implementation process. “We’re so excited to be moving off open-source and moving toward something that really works for our library patrons and staff,” shared Celine Swan, the Grand Island Public Library Director. “This has been more support than we’ve gotten in the past several years with our previous vendor.” TLC prides itself on the support-oriented mentality that goes above and beyond the current industry standard.

“TLC is happy to welcome Grand Island Public Library to the TLC family,” stated founder and CEO, Annette Murphy. “We appreciate the library’s initiative to foster a voice for their community while also optimizing team operations, and we look forward to supporting that mission for many years to come.”

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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Leander Public Library & TLC’s Library•Solution: Reunited And It Feels So Good!

The Library Corporation (TLC) continues its busy 2021 schedule with the reimplementation of LibrarySolution for Leander Public Library (LPL) in Leander, Texas. Currently a customer of TLC’s AMH and RFID company Tech Logic, LPL will be rejoining the full TLC family again. This will be Leander’s first use of LibrarySolution since 2011.

Located 30 miles north of Austin, TX, Leander offers its 60,000+ residents a blend of country life and urban metropolitan living. Leander Public Library will also be offering its borrowers a blend of TLC’s award-winning solutions: LibrarySolution and Tech Logic’s CircIT. During implementation, LPL was able to seize on TLC and Tech Logic’s shared Support and Client Services resources to immediately troubleshoot and provide solutions to the library community.

Leander will not only be utilizing LibrarySolution’s core Library Management Software applications but also TLC’s OSA acquisition module and TLC•Cloud Services. Powered by Oracle Cloud Infrastructure, TLC•Cloud Services was recently awarded the 2021 Service of the Year by the Modern Library Awards.

“TLC is happy to welcome Leander Public Library back to the TLC family,” stated founder and CEO, Annette Murphy. “Libraries are continually striving to offer improved services and experiences to their communities. We appreciate Leander recognizing TLC’s commitment to supporting that mission and look forward to partnering with them for many years to come.”

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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Medaille College Returns to the TLC Family

Students are not the only ones returning home this summer, as Medaille College returns to The Library Corporation (TLC) for the first time since 2008. Medaille College recently implemented LibrarySolution (LS), TLC’s 100% web-based Library Management System.

Located in Buffalo and Rochester, NY, Medaille College prides itself on preparing their students for a lifelong commitment to civic sustainability and professional success through a well-rounded education that extends beyond the four walls of the classroom. “Buffalo’s College,” Medaille has over 2,000 students and offers undergraduate and postgraduate programs.

After using III during their TLC “sabbatical,” Medaille College returns to TLC using a completely different LibrarySolution platform than the one they may have remembered: no longer client-based, no longer code-based metadata editing, a new powerful reports module powered by IBM Cognos Analytics, new cloud services powered by OCI, and so much more. Although Medaille College was a previous LS customer, they are experiencing an entirely new, modern system.

Following recommended health guidelines and TLC’s current process, the implementation and training were achieved remotely without any falter in quality. Medaille College staff commented on how smooth the transition process was.

For more information on implementing LibrarySolution, please visit TLCdelivers.com or speak to a representative at sales@tlcdelivers.com.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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The Library Corporation Implements First Library•Solution Version 5.x in the Philippines

Earlier this month, Ateneo de Davao University (ADDU) upgraded their LibrarySolution library management software to version 5.6.3 — part of the next-generation 5.x series. ADDU is the first library in the Philippines using LibrarySolution Version 5.x as their Library Management System.

Ateneo De Davao University is located in Davao City in the Philippines, the most populous city in Mindanao. The University library serves approximately 6,000 students and 1,000 faculty, admin, and staff on campus, and the library system is also used by students and faculty in the area grade schools, high schools, and senior high schools.

With a wide array of borrowers using their library system, ADDU appreciates that the functionality in LibrarySolution accommodates everyone’s needs. Fretzie F. Alfaro-Fajardo, the Director for Libraries and AV Center of ADDU, said the library staff and their patrons are very happy because of the system’s ease of use. Not only does the community benefit from the software’s ease-of-use, but librarians noted a distinct benefit as well with improved access to the platform. “The web-based modules in LS5.x are ideal for our work-from-home set-up due to the pandemic,” shared Dennis Moldes, the Miguel Pro Learning Commons In-Charge.

The LibrarySolution upgrade was carefully planned and required a high-level of preparation by the library staff and TLC. Even so, the migration to version 5.x was fast and successful, and Moldes shared that the librarians encountered no major problems post-migration: “The TLC tech support was prompt in addressing our issues and concerns despite the time zone difference.” The latest upgrade also included modifications the library had requested  TLC to improve library processes.

ADDU has been a TLC customer since 2013 and was not surprised by TLC’s level of service during the upgrade. Library staff frequently take advantage of the online customer support and community portal, LSCommunity, to first check tutorials and documentation readily available to help them immediately resolve some issues before contacting support. And when librarians do need to reach out, “TLC’s technical support is commendable,” said Alfaro-Fajardo. “The library staff get a response within 24 hours after creating tickets for our concerns and issues encountered. We also receive clear and concise instructions on what to do if the issues need to be resolved on our end.”

For more information on LibrarySolution version 5.x, please reach out at sales@TLCdelivers.com or visit TLCdelivers.com/library-solution.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America and worldwide. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Colorado, Minnesota, and Singapore.

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Lodi Public Library joined The Library Corporation’s (TLC) family of customers

Lodi Public Library recently implemented LibrarySolution™ and joined The Library Corporation (TLC) and its family of customers.

Lodi is a city located in San Joaquin County, California, just north of Stockton, California. With a population approaching 70,000 residents, Lodi may be best known for its 100,000 acres of grapes or its titular reference in a Creedence Clearwater Revival song. But to the city’s residents, its new Library Management System will also be a noteworthy advantage.

A library committed to securing for their residents a system that offers stability in addition to expanding access to material, Lodi Public Library saw the potential LibrarySolution™ had to offer their community. Moving from a system that experienced constant downtime issues, Lodi Public Library felt that LibrarySolution™ offered a platform that would provide consistent service to their borrowers. During the decision-making process, many Lodi Public Library staff members noted the benefits LS2 Kids, TLC’s award-winning Kids PAC, would offer their borrowers. According to Yvette Herrera, the Library’s Circulation Manager, “Patrons are love, love, loving the PAC! Love the pictures, love the AR & Lexile integration.”

Lodi Public Library is also the first LibrarySolution™ customer to utilize INN-Reach, a resource sharing tool that allows libraries to lend and borrow resources between other libraries and systems, regardless of library management platform. “TLC is a company that prides itself on its ability to work with multiple companies,” stated TLC’s Director of Marketing Strategy, Jamison Reynolds. “The more technology options a library can offer, the better for the borrowers.”

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Denver, Minnesota, and Singapore.

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TLC Wins Dual Modern Library Award Honors

The Library Corporation has added to its impressive list of accomplishments yet again, earning multiple 2021 Modern Library Awards. TLC not only received a Gold Level Award for CARLConnect Discovery but also the highly distinguished “Service of the Year” Award for TLC•Cloud Services. The MLAs were created to recognize the top products and services in the library industry in a truly unbiased format. Only customers with experience using these products/services in their facilities were permitted to judge the products/services, resulting in a truly unbiased score.

CARLConnect Discovery, part of the CARLX™ library management platform suite, has long been recognized as one of the most patron-friendly, feature-rich discovery layers in the library industry. With an ever-evolving community of patrons, CARLConnect Discovery has always sought ways to truly innovate to meet the needs of tomorrow’s, not yesterday’s, libraries.

Recently, CARLConnect Discovery introduced FRBR/Grouped Title Displays into its Desktop and Mobile platforms. FRBR/Grouped Title Displays improves the usefulness of the catalog, alleviates sorting through multiple single results for the same title, and offers a clear view of what editions/formats are owned by the library to create a better searching experience for patrons and staff alike — all through dynamic content updates that can be influenced by library staff.

“[FRBR] just makes it so much easier for patrons to find what they want,” stated Celia Morse of The Library Network in Michigan.

TLC•Cloud Services being designated as “Service of the Year” is an incredible recognition of years of research, planning, and implementation for what has become the very best hosting platform in the library industry. Powered by Oracle Cloud Infrastructure (OCI), TLC•Cloud Services offers:

  • High Performance — Combining the elasticity and utility of a commercial cloud with the granular control, security, and predictability of on-premise infrastructure, TLC customers utilizing TLC•Cloud Services expect high-performance and low latency.
  • SecurityTLC•Cloud Services incorporates integrated security services to protect data and control access using security-first design principles, including isolated network virtualization and pristine physical host deployment. This provides superior customer isolation compared to earlier public cloud designs plus reduced risk from advanced persistent threats.
  • ReliabilityTLC•Cloud Services boasts a target service uptime of 99.95%, benefiting from the high availability and redundancy capabilities of the Oracle Cloud Platform, Oracle Database Backup Service, and Oracle Cloud Infrastructure Object Storage Classic to provide the utmost reliability in the industry.
  • ScalabilityTLC•Cloud Services is built upon a deep and broad platform of cloud services which enables TLC to design and build applications in a scalable, secure, highly available, fault-tolerant, and high-performance environment.

“Much like our customers and libraries across the globe, TLC faced a challenging 2020 head-on,” stated TLC founder and CEO Annette Murphy. “Instead of downsizing and taking an approach of ‘waiting out the storm,’ we continued to innovate and provide the very best service and support to our customers. To begin 2021 with this announcement is a wonderful way to start a new year and maintain a momentum of innovation as we head into a brighter future.”

To learn about TLC•Cloud Services visit TLCdelivers.com/TLC-Cloud-Services

To learn about CARLConnect Discovery visit TLCdelivers.com/Carl-Connect-Discovery/

About the Modern Library Awards program
The Modern Library Awards (MLAs) is a review program designed to recognize elite products and services in the market which can help library management personnel enhance the quality-of-experience for the library user and increase the performance of their library systems.

About LibraryWorks
LibraryWorks helps administrators to make informed decisions about library technology, automation and software, collection development and management, facilities and furnishings, staffing, purchasing, and other areas that drive effective strategic planning and day-to-day operations. Our family of resources can enable you to identify best practices, monitor trends, evaluate new products and services, apply for grants and funding, post or find a job, and even enjoy some library humor.

About The Library Corporation
TLC has operated continuously under the same ownership since 1974 and employs over 200 people dedicated to delivering enterprise software and hardware solutions to public, school, academic, and special libraries worldwide. TLC’s cumulative products are deployed in more than 1,100 organizations, representing over 5,500 locations in North America. TLC is certified by the U.S. General Services Administration, Women’s Business Enterprise National Council, and the Women-Owned Small Business Federal Contracting Program. TLC’s Headquarters is based in Inwood, W.Va., and has additional offices in Denver, Minnesota, and Singapore.

 

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